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After-payment questions Category RSS
My link is not active anymore. What do I do?
July 06 2011 | Category: After-payment questions
Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.
Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…
Read MoreI haven't received my download link. What do I do?
July 06 2011 | Category: After-payment questions
Please, contact our billing department via billing@template-help.com or via live chat : http://chat.template-help.com/ Please, do not forget to provide our billing representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…
Read MoreI need to edit/change my invoice. How do I do this?
July 06 2011 | Category: After-payment questions
Please, submit your request to yan@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…
Read MoreMy card was overcharged. What do I do?
July 06 2011 | Category: After-payment questions
Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…
Read MoreMy card got charged twice for the same purchase. What do I do?
July 06 2011 | Category: After-payment questions
Please contact our billing representative via live chat at template-help.com/chat/ or via e-mail billing@template-help.com with your order.…
Read MoreI received a request to send a copy of my passport/ a drivers license or credit/debit card . Is it legal?
July 06 2011 | Category: After-payment questions
Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.
Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …
Read MoreI do not recognize the charge on my statement. I did not purchase your product. What do I do?
July 06 2011 | Category: After-payment questions
In order to assist you in resolving this problem we kindly ask you:
-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;
-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the …
I paid with Moneybookers.com but have not received my product
November 15 2010 | Category: After-payment questions
Apparently your order status is pending. Your payment may have been delayed for one of several reasons. First, you need to be sure that you have already sent enough money to your online Moneybookers.com account to cover the amount of the order. Your account balance may be seen on login at www.moneybookers.com. Delay can also occur if your bank transfer …
Read MoreFirst, make sure that you have submitted your e-mail address correctly for delivery purposes.
Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery”.
Third, you may contact our representatives for assistance at billing@template-help.com. …
Read MorePlease contact our billing department and provide us with your correct email. We will send the link to your corrected email address immediately!
Billing Chat: www.template-help.com/chat
Submit a Ticket: esupport.template-help.com
Phone: 1-518-312-4171, 1-518-320-8714 …
"Link is inactive" message
November 15 2010 | Category: After-payment questions
Q: I get the message “link is inactive” when I click on this link.
A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):
Live Chat: www.template-help.com/chat
HelpDesk: www.template-help.com/tickets
Phone: 1-518-312-4147, 1-518-320-8715
We will reactivate your link immediately. …
Read MoreLost files - how can I redownload?
November 15 2010 | Category: After-payment questions
Q: My computer has crashed and I have lost my templates! Is there any way I can re-download?
A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):
Live Chat: www.template-help.com/chat
HelpDesk: www.template-help.com/tickets
Phone: 1-518-312-4147, 1-518-320-8715 …
The link goes nowhere
November 15 2010 | Category: After-payment questions
Make sure that you don’t have firewall restrictions that prohibit this download. Try to use this link on another computer. If it still doesn’t work, please contact our Support to get another link. …
Read MoreDownload links are activated for 3 days during which you will be able to download your template. If the link is NOT active for technical reasons during the this three days, then please contact the Support Department at Template-Help.com at:
Live Chat: www.template-help.com/chat
HelpDesk: www.template-help.com/tickets
Phone: 1-518-312-4147, 1-518-320-8715
We will reactive the links for you! …
Read MoreI downloaded "get.php" file and can't handle it with my MAC
November 15 2010 | Category: After-payment questions
Some of our customers experience problems when downloading our templates because MacOS browsers can’t always resolve .php script parameters. We recommend that you find an appropriate Mac download manager. For example, the freeware program Monica for Mac at:
www.blackdiamond.co.za/bdmonica.html
You can paste your link to the manager address file and try to download it.
Otherwise contact our Friendly Support Team …
Read MoreCredit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed. …
Read More