After Sale Support Category RSS

A series of articles about after sale support for our clients. If you are looking for information on editing your new template please, refer to the After Sale Support section of this help center. Please, use the navigation buttons below or main navigation menu to browse the subjects.

Will the Flash animated templates work fine on iPad and other mobile devices?

June 27 2011 | Category: After Sale Support

Flash animated templates will not work fine with mobile devices, since most mobile web browsers have no Flash support. If you want your site to be available for mobile devices you can purchase a Static Template (without flash animation) or a Mobile Template that is optimized for being displayed on handheld devices.…

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Will the template work with third party plugins?

June 27 2011 | Category: After Sale Support

The templates we offer are developed and tested to be fully compatible with all default modules and plugins.

However we can’t guarantee the correct work of our templates with any third party plugins or components.…

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Why do you keep closing my tickets?

June 24 2011 | Category: After Sale Support

We close every ticket to avoid ticket system overflow, as get hundreds of tickets per day. You can re-open the ticket if you need our further assistance, by replying on it through your e-mail.…

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Do you sell programs for editing templates?

June 24 2011 | Category: After Sale Support

Q: Do you also sell programs for editing templates?

A: No. We sell templates only. You can find software for editing templates on the official website of Adobe Systems Incorporated. Please, use the following links to download the free trial versions:

Adobe Photoshop CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop (free registration required)

Adobe Dreamweaver CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=dreamweaver (free registration required)

Adobe Flash CS3 Professional
https://www.adobe.com/cfusion/tdrc/index.cfm?product=flash …

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How can I get in touch with the author of a particular template?

June 24 2011 | Category: After Sale Support

Unfortunately, due to the company policy, we are not allowed to give out contact information of our designers due to a non – disclosure agreement that they have with the company.…

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Can you design a custom website template for me?

June 24 2011 | Category: After Sale Support

Q: Can you design a custom website template for me?

A: Yes, we have many original and customization capabilities available for our customers. Please, join our live support chat in order to get more details on this question. …

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Do not provide support for FlashMoto templates?

June 24 2011 | Category: After Sale Support

Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.…

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Can you help me in integration any 3rd party module into the template?

June 24 2011 | Category: After Sale Support

Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com…

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Can you teach me how to program?

June 24 2011 | Category: After Sale Support

Please note that we provide support only for customization and installation of our templates. We do not offer any programming or web-development learning courses.…

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After Sale Support That We Offer

June 24 2011 | Category: After Sale Support

You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check …

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