TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Adel

Australia

I want to thank Vanessa from technical support, her help was extremely fast late on a Sunday night my time and she was able to resolve my issue in a matter of minutes. Thank you so much.

Gian

Italy

I chatted with a Technical Support operator named Carey for two hours and a half. She was fantastic, very fast, precise and patient!!! She has been simply incredible!!! I love you, Carey!!!

Daniel

United States

The customer service was great, they provided me screenshots and links to troubleshoot my issues! They were friendly as well!! Thanks so much!

Anthony

United States

I was very impressed with the support, specially Amina, she went beyond the call of duty to help me get my template installed and up and running. I will use your services again.

www.barcodeexperts.com

Elijah Lovkoff

Canada

The most important part for WEB developer is having quality support. I just spoke with Eva and not only she provided the professional support but also made a few extra step that I wouldn't even expect in helping me fixing the issue. Much appreciated and thanks a lot. Elijah

Nikos

Greece

The best there is! Excellent customer service every time I needed them and they offered a solution.

www.cube.com.gr

Praxitelis Ikonomidis

Greece

Your support is great!! Saved me from hours of searching. Thank you very much Olivia!!!

www.hotel-dinopoulos.gr

Jim

Australia

Amazing service, Judy helped with errors that weren't necessary to fix. Great team with great knowledge

Brad Culp

United States

Technical support solved my problem in literally seconds, while saving me from beating my head against the desk at the same time. Thank you very much!!

Kon Spilioto

Greece

Hanna is a really helpful assistant, each time I have a question, Hanna gives me the right solution in detail, no matter if it's something easy or it is something that could take more time.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.