TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Saulo

United States

I needed help with my website. I got contact with Emily. She is the most patient technical support person that I ever seen. She was very helpful, patient and solved a lot of questions that I had without loosing her patience. I really appreciate. She is beyond 5 stars. Every person that works at technical support at TemplateMonster is great. Thanks.

Rolland

United States

From purchasing to technical assistance, the service and attention was exceptional. Vanessa was also very responsive and efficient in solving a very worrying issue. Thanks,

Brian

Malaysia

Great support from Olivia just now. Clear and concise and patient. Been a loyal customer to TemplateMonster for the past 4 years and will continue to do so!

Victor

Mexico

Magento is a headache, but in my experience is the best way to do e-commerce, TemplateMonster technical support is the best, I've never had an unresolved problem.

Andrea

United States

Excellent customer service, Harry was great with the technical support, we were really frustrate, but after chatting with technical support we are really able to work on that template, thank you so much for your service, I will definitely keep continue buying this templates.

www.descubriendonewyork.com

Jay

United States

I encountered an unusual set of errors with my template after accidentally touching something in OpenCart and was unable to pinpoint the problem. Luckily the customer support here is second to none (thanks Harry!) and had everything fixed and me educated about the problem in under 10 minutes. The livechat operators are absolutely fantastic!

Vinicius

Brazil

Excellent support from Hanna and all the team! Great templates! Thanks :)

Ahmet Yalcin

Turkey

Great service counts more that the great templates. Thank you all for your sincere cooperation and serious help. Thank you George for all your tries and thank you Vanessa for the final touch. Great work.

www.agrostartrading.com

Perneet

Kenya

Sarah and team are always available 24 hours a day with quick responses and solutions. Sarah really assisted us today, keep up the good work and thank you for your support team for always recommending and assisting with the solutions.

Ali

United States

Best in class service! I will only use TemplateMonster for all my templates!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.