TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Alli Sylvestre

Australia

I was having issues installing my theme and Kristy was very patient and helped me every step of the way. She provided a very professional service. Thanks Kristy!

www.artexposureonline.com

Dennis Nealon

United States

I have received some very, very courteous and professional troubleshooting and support, especially from Vanessa, Lilian and Kate, to name but a few. Thank you so much.

Darren

United States

I cannot say enough positive things about Vanessa Harvey! The support that I have received from her has been nothing short of outstanding. She walked me through setup, assisted with CSS and was extremely patient while helping configuring the template. The overall experience with TemplateMonster has been enjoyable. I highly recommend anyone looking for a website to use this company. They will not leave you without full support!

www.masscommgroup.com

Letizia

Italy

Big thanks to all technical support representatives. Vanessa was amazing, the best experience I have had with a WEB themes and customer service.

www.musicandthecity.it

Martina

Italy

Today Charlotte helped me a lot. The support is incredible! She has been helping me for three hours, she's very prepared and patient, the best support experience that I ever had! Thanks.

Riaz Ansary

United States

The service that I received from Erica was simply amazing. A+

Kostas

Greece

No matter who of the staff members you are talking to, you can be sure you will get the solution. These people are there whenever you need them and for whatever you need them. Thank you very much!

Maurizio Fabbri

Venezuela

I already have no words to describe the TemplateMonster support team work. I just want to thank to Mary, Norman, Lana, Hanna, Vincent, Andre, Ray, Eva, Jason, Kate, Olivia, Harry, Stacy, Charlotte and sorry if escaped me someone more. Thanks so much for your help and patience! Excellent work! Very kind attention. Thank you. Best regards from Venezuela.

Ryan

United States

So thankful to the technical support representative Andre which was amazing, hands down, the best experience I have had with a web themes and customer service.

Alan

Canada

I do not know any of the technical languages like HTML or CSS so when it became necessary to change our website I was told to go with a WordPress template where such knowledge was not needed. It's a lot more challenging than described. I actually gave up on the project for over a year and then I noticed the Live Chat help button. All of the representatives have been extremely helpful and, luckily, very patient with me. Oliver, in particular, has been a godsend. Without his help I would have given up again. I cannot thank all the helpers enough. They have turned something difficult - for me - into something that works. Many thanks!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
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    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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