Nowadays people use the Internet on a daily basis talking to each other, searching for some information, buying things, and looking for some services. The online world is getting more real than the physical one. However, despite all the apparent activity, there is one thing that online world lacks. There are thousands of faces, hundreds of companies providing various services, but still browsing the web feels quite impersonal, doesn't it? In spite of being connected to the whole world at the same time, you feel lonely and isolated. How can you use it in your business? Add some personal touches, like live chat or customer support services, to your website and see how your conversion grows. People are just people and they enjoy the personal approach. They like having someone around they can share their problems with. Thus, providing such customer services you can make your business more successful.
WordPress offers its users lots of opportunities to cater to their clients. You can use WordPress help chat or WordPress customer service to provide your visitors with a better experience on your website. With live chat integration, you will be able to solve the customers' problems immediately, which will definitely add you points. Integrating a support platform you enable your clients to open up a support ticket any time they want. We have prepared a list of the 5 most popular solutions for WordPress customer service.
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HelpCrunch is leading live chat software that also offers knowledge base, ticketing, and email marketing functionality. It’s a perfect solution for businesses that want to cover all their marketing, sales, and support needs with one powerful solution. Get more leads, increase sales, improve satisfaction and retention rates by utilizing a unified tool for all communication channels.
The HelpCrunch live chat is available as a WordPress plugin. Basically, all you have to do is sign up for the tool, then find, install and activate its plugin in your WP dashboard. Once you sign up, the installation wizard will guide you through every step so you won’t have to worry about anything. In a nutshell, all it takes is copying and pasting a short snippet of code from HelpCrunch to its plugin settings.
After you activate the plugin, you’ll see your very own chat widget in the bottom right corner of your website. Customize it in any way you want in your HelpCrunch dashboard — change colors, themes, buttons and whatnot. On top of live chat, you’ll have access to functionality like knowledge base for creating self-service articles, popups for capturing visitors’ emails, help desk for answering to customers’ emails.
Now, there are numerous use cases of how one can use the live chat by HelpCrunch. With the help of pre-chat and offline forms, you can catch visitors’ contact information like emails or phone numbers. This information is useful for further lead pre-qualifying and further follow-ups. The solution also tracks your visitors data and stores it in your HelpCrunch account. You’ll be able to see things like location, language, time zone along with user path and latest actions they’ve performed on your website. This information is collected by default, but you can pass your custom business-specific data to your account, too.
Support agents can effectively manage chat conversations by tagging, assigning, re-assigning, and merging them, using pre-saved responses. The ‘typing insight’ feature will show you when users are typing something, while customers can see if you’re typing, too. On top of a traditional typing insight feature, HelpCrunch also shows you a real-time message sneak peek. What it means is that your support team will be able to see customers’ messages as they’re typing and before the message is even sent.
When the issue is resolved successfully and support agents close the conversation, the system sends an automated ‘chat rating’ message to a customer asking to rate their live chat experience. All ratings will appear in your Reports where you can track your customer satisfaction level along with overall customer service performance: the number of conversations per certain period, first response time, average resolution time, etc.
With HelpCrunch, it’s possible to send proactive chat messages to your customers instead of just waiting til they contact you. So, when someone visits your website for the third time and spends more than 3 minutes on, let’s say, your pricing page, you can reach out to them proactively. Just set an automated chat message offering help based on the corresponding rules: current URL and time spent on a page.
Also, popups are included in all subscription plans. You can set as many trigger-based pop-ups on any strategically important pages of your website as you want. Popups are great for capturing visitors’ emails, nudging people into buying or signing up, and giving some special promo offers. They function like auto messages in terms of triggers and rules.
The ticketing-like approach means that you can not only use HelpCrunch as a live chat tool, but also receive and answer support emails in the same dashboard. All conversations will land into the unified queue in a chronological order. However, there are different filters for arranging them in any way you choose: new, open, pending, assigned to me, on-hold, closed, etc.
Once you get your live chat up and going, you can proceed to creating a knowledge base where customers can find answers on their own. The HelpCrunch Knowledge base is fully customizable. Change colors, header images, footer links and add your custom domain to make your knowledge base look like an integral part of your website. All articles have built-in SEO and social media settings. The knowledge base comes integrated into your chat interface. So, if you need to send an article, there’s no need to switch tabs — just press the corresponding button in your conversation window and send it in a few clicks.
Depending on your subscription plan, it’s also possible to use HelpCrunch as an email marketing tool — send targeted emails to specific segments of your subscribers or set automated email sequences. And since HelpCrunch is already collecting customers’ emails via chats and popups, it makes much sense to set up your email marketing campaigns in the same tool. They can be sent based on all kinds of customer information including your custom data — registration date, last visited pages, previous chat conversations, etc.
HelpCrunch has two tiers to their pricing plans — ‘Live Chat’ and ‘Live Chat + Emails’. The Standard ‘Live Chat’ plan costs $15/mo per team member and includes unlimited live chat with unlimited chat history, knowledge base, 3 chat auto messages and popups. All this plus email functionality is available in ‘Live chat + Emails’ subscriptions, which costs from $29/mo to $49/mo per team member.
Casengo is another popular option for WordPress help chat. It is an all-in-one solution for your website. It supports email, live chat, and social media. WhatsApp integration is what makes Casengo stand out from all the other variants. You can customize the look of your live chat window up to your liking. Casengo also allows you to forward cases to people outside your support team. The plugin is optimized for all kinds of mobile devices.
Monstroid2 is a new generation of multipurpose WordPress themes. It comes pre-packed with everything you need for almost any type of website. The plugins block includes dozens of powerful plugins that will enhance the functionality of any website.
WooStroid2 is a multipurpose solution for those who are going to build a powerful online store. It’s loaded with lots of useful elements and widgets. The main design can feet absolutely any kind of online business. Moreover, there are 17+ pre-designed skins. Click on any of them and rock your store!
This fully responsive WordPress theme will help you to build your online presence. It features a hand appointment booking right at the homepage, which allows your clients to make a request easily. The template runs on Cherry Framework 5 providing you with intuitive admin dashboard.
Homelist is a must-have for real-estate business websites. Check it on your own!
Meet one of our premium WordPress products! This theme is perfect for travel blogging, tour guides, and agencies.
Thus, if you are running a website on WordPress business themes you have hundreds of opportunities to provide your clients with professional support. On the web, there are tons of cool WordPress customer support plugins, both free and premium. They provide a user-friendly interface for you and intuitive navigation for your clients. However, they don’t cover all the needs of your WordPress website. To always keep it at the best condition subscribe Maintenance!