Nowadays people use the Internet on daily basis talking to each other, searching for some information, buying things, and looking for some services. The online world is getting more real than the physical one. However, despite all the apparent activity, there is one thing that online world lacks. There are thousands of faces, hundreds of companies providing various services, but still browsing the web feels quite impersonal, doesn't it? In spite of being connected to the whole world at the same time, you feel lonely and isolated. How can you use it in your business? Add some personal touches, like live chat or customer support services, to your website and see how your conversion grows. People are just people and they enjoy personal approach. They like having someone around they can share their problems with. Thus, providing such customer services you can make your business more successful.
WordPress offers its users lots of opportunities to cater their clients. You can use WordPress help chat or WordPress customer service to provide your visitors with a better experience on your website. With live chat integration, you will be able to solve the customers' problems immediately, which will definitely add you points. Integrating a support platform you enable your clients to open up a support ticket any time they want. We have prepared a list of 5 most popular solutions for WordPress customer service.
WSDesk is a ticketing-based WordPress HelpDesk plugin. It is a feature rich plugin which can effortlessly turn your WordPress site into a support system. Along with all the usual features of a helpdesk plugin, WSDesk includes ‘Automations and Triggers’, ‘Auto-suggestions’, ‘Auto-assigning of tickets’, ‘Auto-replies’, ‘Satisfaction Rating’, ‘Backup and Restore’ and lot more. The plugin also provides an easy integration with WooCommerce and supports Easy Digital Downloads (EDD) too. The plugin allows a number of customization options like customization of the ticket views, ticket labels, ticket statuses etc. The support form can also be customized further. WSDesk also works well with Contact Form 7 and Gravity Forms, in case you want to replace the default Support form with either of the above plugin. And it goes without saying that the plugin supports unlimited tickets, unlimited agents, internal notes, email piping, reports and statistics etc.
Zopim Live Chat is currently one of the most popular solutions for WordPress users. Its chat boxes feature stylish customizable layouts and themes. Zopim Dashboard is user-friendly and intuitive and comes with integrated analytics platform. The latter helps you to control chat performances, track the history and better understand the visitors' behavior. The platform is free. However, you can buy a premium plan to get access to some cool features, like, for example, chat triggers. It lets you specify the conditions to automatically reach every visitor.
Zendesk is truly WordPress customer support plugin number one. It can be configured to receive your customer queries directly from your blog or website. It provides you with a Single Sign On option. Thanks to it the user doesn't need to login to Zendesk support to submit a ticket if he is already logged in to your website. You can add Zendesk Support Web Widget to any page of your website to provide the user with a quick access. You can sign up for a 30-day free trial to test out its powerful functionality.
Casengo is another popular option for WordPress help chat. It is an all-in-one solution for your website. It supports email, live chat and social media. WhatsApp integration is what makes Casengo stand out from all the other variants. You can customize the look of your live chat window up to your liking. Casengo also allows you to forward cases to people outside your support team. The plugin is optimized for all kinds of mobile devices.
The main idea behind Support ticket system is to provide the users with the most user-friendly experience. So the system was created completely for the front-end. This means the users won't need to leave the particular page to ask a question or to solve their problem. The platform is equipped with email notification for you to be always aware of the new tickets. The possibility to add notes to the tickets is a handy feature that will facilitate the process of solving the problem.
This is a fully-functional live chat plugin that combines a simple structure, user-friendly interface, and advanced functionality both for the free version and for the pro-account. You can run an unlimited number of simultaneous live chats. You can edit the view of the chat window and add animations to it. Due to the Google analytics integration, you will be able to understand the customers’ behavior better. The plugin is responsive and adaptable to any mobile devices.
And here are some examples of the latest WordPress themes for business you can successfully use for your projects.
LaraWay - SEO & Digital Marketing WordPress Theme
This theme would be appreciated by all flat design lovers. Its bright design uses wisely the visual triggers to attract the attention of the visitors. The template boasts a huge set of Cherry plugins, such as Cherry Projects, Cherry Team Members, Cherry Testimonials that will enrich the functionality of your website.
Advisto - Financial Advisor WordPress Theme
This professional WordPress theme provides advanced customization options due to the drag-and-drop power builder and WordPress Live customizer. You can use a switchable top banner to attract the visitors' attention to your top offers.
Ascendio - Business WordPress Theme
This clean and elegant WordPress theme allows you building a successful corporate website. The design features a simple structure with lots of white space. There are no heavy design elements, which keeps the main focus on the content.
Monstroid2 - Multipurpose WordPress Theme
Monstroid2 is a new generation of multipurpose WordPress theme. It comes pre-packed with everything you need for almost any type of website. The plugins block includes dozens of powerful plugins that will enhance the functionality of any website.
Taylor - Financial Accounting WordPress Theme
This fully responsive WordPress theme will help you to build your online presence. It features a hand appointment booking right at the homepage, which allows your clients to make a request easily. The template runs on Cherry Framework 5 providing you with intuitive admin dashboard.
Thus, if you are running a website on WordPress business themes you have hundreds of opportunities to provide you clients with professional support. On the web, there are tons of cool WordPress customer support plugins, both free and premium. They provide user-friendly interface for you and intuitive navigation for your clients. If you still don't have such option on your website it is high time to consider this possibility. This will show your clients that you care about them and they will pay you back with your own coin. You will be surprised how a simple integration of the customer support can raise your conversion!