If this tutorial is not what you were looking for, you still have any questions, suggestions or concerns - feel free to let us know. Please help us to serve you better!

Your Name

Your Email

Your Message (required)

captcha

Featured templates

After-payment questions

My link is not active anymore. What do I do?

July 6, 2011  | Category:After-payment questions  | Author: Template-help.com Team

Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.

Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…

Read More

I haven't received my download link. What do I do?

July 6, 2011  | Category:After-payment questions  | Author: Template-help.com Team

First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery.com”.

Third, you may contact our representatives for assistance at billing@template-help.com.…

Read More

I need to edit/change my invoice. How do I do this?

July 6, 2011  | Category:After-payment questions  | Author: Template-help.com Team

Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

Read More

My card was overcharged. What do I do?

July 6, 2011  | Category:After-payment questions  | Author: Template-help.com Team

Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

Read More

My card got charged twice for the same purchase. What do I do?

July 6, 2011  | Category:After-payment questions  | Author: Template-help.com Team

Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order.…

Read More

Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions. In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

Read More

In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card, exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555 (we ask you to provide only the first and the …

Read More

I paid with Moneybookers.com but have not received my product

November 15, 2010  | Category:After-payment questions  | Author: Template-help.com Team
Apparently your order status is pending. Your payment may have been delayed for one of several reasons. First, you need to be sure that you have already sent enough money to your online Moneybookers.com account to cover the amount of the order. Your account balance may be seen on login at www.moneybookers.com. Delay can also occur if your bank transfer… Read More

Lost files - how can I redownload?

November 15, 2010  | Category:After-payment questions  | Author: Template-help.com Team
Q: My computer has crashed and I have lost my templates! Is there any way I can re-download?

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-518-320-8715
Read More

The link goes nowhere

November 15, 2010  | Category:After-payment questions  | Author: Template-help.com Team
Make sure that you don’t have firewall restrictions that prohibit this download. Try to use this link on another computer. If it still doesn’t work, please contact our Support to get another link.… Read More

Does the link expire in 24 hours?

November 15, 2010  | Category:After-payment questions, Pre-Purchase FAQ  | Author: Template-help.com Team
Download links are activated for 3 days during which you will be able to download your template. If the link is NOT active for technical reasons during the this three days, then please contact the Support Department at Template-Help.com at:

Live Chat: http://chat.template-help.com
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-347-342-0463 ext 3

We will reactive the links for you!… Read More

How do I know if my payment has gone through?

November 15, 2010  | Category:After-payment questions, Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Credit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed.… Read More

I received no download instructions

November 15, 2010  | Category:After-payment questions, Purchase process  | Author: Template-help.com Team
First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery”.

Third, you may contact our representatives for assistance at billing@template-help.com.… Read More

I misspelled my email while ordering

November 15, 2010  | Category:After-payment questions, Purchase process  | Author: Template-help.com Team
Please contact our billing department and provide us with your correct email. We will send the link to your corrected email address immediately!

Billing Chat: http://chat.template-help.com/
Submit a Ticket: esupport.template-help.com
Phone: 1-347-342-0463, 1-347-342-0463 ext 3Read More

"Link is inactive" message

November 15, 2010  | Category:After-payment questions  | Author: Template-help.com Team
Q: I get the message “link is inactive” when I click on this link.

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-347-342-0463 ext 3

We will reactivate your link
Read More
 
Live Chat
We help you to choose the right product.
Start chat