If this tutorial is not what you were looking for, you still have any questions, suggestions or concerns - feel free to let us know. Please help us to serve you better!

Your Name

Your Email

Your Message (required)

captcha

Featured templates

Pre-Purchase FAQ

Why do I need to verify my order ?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Olivia Torres
The verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes. If you have any difficulties with verification, you can contact our Billing Department via Live Chat or Ticket System.… Read More

How long does it take to get the template after the purchase?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.

If you purchase the template via e-check option or a bank transfer it will take several business days for the order to …

Read More

How do you deliver your products?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier. …

Read More

I have a PO Box. How do I put my billing address?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Just put it into the billing address field on our checkout page. …

Read More

How do I become a reseller?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

You can learn about our affiliate program by visiting this page: https://www.templatemonster.com/register_aff.php and if you will have any further questions please feel free to contact our affiliate department directly at support@mytemplatestorage.com …

Read More

Where do I enter the discount code?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Please mind that you may enter a discount code on the shopping cart page in the appropriate field at the bottom of the page.…

Read More

I need my company data on the invoice. What can I do?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

If you want to include any specific information into your invoice (such as company name, VAT number etc), please send your request via e-mail to billing@template-help.com. You will be assisted within 1-2 business days. …

Read More

Do you accept Visa (MC, AMEX, Diners club)?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

We accept all major credit and debit card types. You will be able to choose the type of your card during the checkout process on-line.

Make sure that your card is allowed for Internet transactions.…

Read More

Can I pay with credit card?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

You can purchase our products with your credit/debit card using one of our merchant systems: Transact Pro (pay by card), Paypal, Googlecheckout etc. Our payment gateways accept: Visa, MasterCard, Discover, American Express, Dinners, JCB. We recommend using Transact Pro or Googlecheckout pay with your card. Alternatively, you may choose PayPal to pay with your card. Please mind that it is …

Read More

Will I be charged extra if I pay by bank transfer?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Our company does not charge extra fees if you pay via bank transfer. It may be possible that your bank inflicts additional fees.…

Read More

Will I be charged for the template only once?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Please mind that the payment for your template is a one-time charge. No additional fees apply.…

Read More

How long does it take for the order to go through if I pay via bank transfer?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

It depends on the chosen merchant system. Usually, an ETA for your payment can be reflected in your transaction receipt from the merchant system. Please, mind that a bank transfer is not an instant payment option and be ready to give about 2-5 banking days for a transfer to be cleared.…

Read More

Can I pay via bank transfer?

July 6, 2011  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

You can pay for the template via Moneybookers\Skrill merchant system. You may also place an order via eCheck with PayPal which will allow you to use bank transfer to fund your PayPal account. If you need any specific advice, feel free to contact billing@template-help.com.…

Read More

Can I pay by check or over the phone?

November 15, 2010  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

Unfortunately, we do have the option to take orders by telephone. We do not accept payment by check directly. However, payment by e-check through your PayPal account is an option. Additionally, you may upload funds to your Moneybookers.com (Skrill) account by check. After that you will be able to use this account to make payment.…

Read More

What is WebMoney?

November 15, 2010  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team

WebMoney is an integrated payment option that enables you to make money transfers in real time, provided that you have Internet money in accounts such as E-Gold, WMZ etc. When choosing this payment method, you will be transferred to roboxchange.com which will instantly convert any internet currency in order to make the payment. A Webmoney transaction is considered one of …

Read More

How do I pay with Moneybookers.com?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

Moneybookers.com provides excellent methods for making payments. You will find several advantages to making payments through this gateway because you only need an email address to qualify. The payment is processed instantly. You must first register on their website www.moneybookers.com. Within minutes you will receive a confirmation by e-mail to verify the e-mail address from which you will manage your …

Read More

What if my credit card does not have a CVV2 code on the back?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Customers with credit cards that do not have CVV2 codes can simply leave the CVV2 field blank on our order page. If the card is supposed to have the CVV2 code, then the order will fail, and the buyer will need to contact the issuing bank.… Read More

Are my payments absolutely secure via Credit Card?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

To provide our customers with different payment methods we process orders through several well respected and extremely reliable companies: Transact Pro, Google Checkout, PayPal and Moneybookers/Skrill. All of these companies use SSL protected areas. This means all the data you submit will be taken and transmitted only after full encryption (always check the secure connection icon in your browser). Warning! …

Read More

How will the charge show up on my credit card statement?

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team

Depending on which payment method you choose, the charge for your order will be shown on your billing statement in a different way. It may appear as “template-help.com” or “Jetimpex.inc’. Please, make sure to confirm the correct name of your payment service on the checkout page of the merchant system. For more information you can contact our Billing Representatives:

Billing …

Read More

Does the link expire in 24 hours?

November 15, 2010  | Category:After-payment questions, Pre-Purchase FAQ  | Author: Template-help.com Team
Download links are activated for 3 days during which you will be able to download your template. If the link is NOT active for technical reasons during the this three days, then please contact the Support Department at Template-Help.com at:

Live Chat: http://chat.template-help.com
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-347-342-0463 ext 3

We will reactive the links for you!… Read More

I do not have a phone for verification.

November 15, 2010  | Category:Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Unfortunately, we cannot process an order without verification. Our company has a firm policy on this.

Without a telephone we cannot call the customer to confirm the order, so in this case the customer is obliged to provide us with documents to prove the order’s authenticity. A passport or driver’s license copy can be faxed, or a scan or digital… Read More

How do I know if my payment has gone through?

November 15, 2010  | Category:After-payment questions, Pre-Purchase FAQ, Purchase process  | Author: Template-help.com Team
Credit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed.… Read More

Do you sell adult website templates?

November 15, 2010  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team
Please visit www.adult-templates.com to review adult templates.… Read More

How do I know the template package file size?

November 15, 2010  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team
You can contact us directly to get the file size. You can also join our support chat at www.template-help.com/chat or submit a help ticket at esupport.template-help.com with the serial numbers of the template you want to know about. You can also call: 1 518 312 4147 begin_of_the_skype_highlighting              1 518 312 4147      end_of_the_skype_highlighting and our operator will answer all of your questions. We… Read More

If I purchase 10 or more templates at one time, can I get a rebate?

November 15, 2010  | Category:Pre-Purchase FAQ  | Author: Template-help.com Team
To get a rebate please contact our Billing Department via Billing Chat at www.template-help.com/chat or submit a ticket at esupport.template-help.com.… Read More
 
Live Chat
We help you to choose the right product.
Start chat