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After Sale Support

A series of articles about after sale support for our clients. If you are looking for information on editing your new template please, refer to the After Sale Support section of this help center. Please, use the navigation buttons below or main navigation menu to browse the subjects.

Is there an option to add shopping cart plugin (Woocommerce, Jigoshop) to my Cherry framework-based WordPress theme?

After Sale Support
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July 01 2015

Yes, you can add Woocommerce and Jigoshop plugins to your WordPress theme powered by Cherry Framework. Additionally, you can purchase Shop beginners Kit extension that enables their smooth integration. It also includes the visualization part that makes your shop match the design of your template and have all the corresponding sample data, helping you start successful sales quickly.

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Why do I need to provide my website admin/FTP access details to Technical support team?

After Sale Support, Pre-Sale Questions
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July 01 2015
Our templates are complex products. Consequently, investigation of technical issues sometimes involves testing a template in the environment it interacts with. We use your website access details to take a closer look into the reported issue only with your permission. Keep in mind that we safeguard your personal information from unauthorized access. For more details you can refer to our…
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Can I use any unzip software in order to unzip the template?

After Sale Support, Pre-Sale Questions
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July 01 2015
The required unzipping programs are listed on the template preview page in the Software Required section: WinZip 9+ (Windows); Stuffit Expander 10+ (Mac).…
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Do you provide updates for your templates?

After Sale Support, Pre-Sale Questions
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July 01 2015
Unfortunately, we do not provide updates for our templates as adjusting the template to a higher version requires advanced changes and over-scripting of the original template. However, our partner in custom design: http://templatetuning.com/ can update your template for additional fee. Feel free to join their live chat on the site for the detailed info and a quote on prices.…
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What is dump.sql file?

After Sale Support, Pre-Sale Questions
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July 01 2015
Dump.sql file contains all the sample data of your template. You can import this file to the database to overwrite the existing content and to make the website look exactly like a live demo. You can contact Technical Support Team to get more details and instructions.…
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Do you offer support through Teamviewer or other screen sharing software?

After Sale Support, Pre-Sale Questions
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July 01 2015
Unfortunately, we do not provide assistance through the screen sharing software. However, our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system 24/7…
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May I use another HTML-editor but for Adobe Dreamweaver?

After Sale Support, Pre-Sale Questions
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July 01 2015
You can check the Software Required section on your template preview page. We do not guarantee that the template will work properly in case of using software other than the one we specify as recommended on the template preview page.…
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I have bought Moto CMS template. Why Templatemonster does not provide assistance for this template?

After Sale Support, Pre-Sale Questions
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June 02 2015
Unfortunately, we no longer provide support and technical assistance for Moto CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Moto CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution.…
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Why can’t I reach your support via phone?

After Sale Support, Pre-Sale Questions
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April 09 2014
Due to the complexity of issues which generally fall in the realm of support, we don’t currently provide technical assistance via phone. However, after purchasing the template you get 24/7 free support and our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system.…
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Do you provide support on payment/shipping implementation/configuration?

After Sale Support, Pre-Sale Questions
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July 09 2012
All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of pre-installed payment/shipping modules for each commerce engine at the corresponding official website.
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I have installed my Joomla/Drupal/WordPress template but images are not displayed. What shall I do?

After Sale Support
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April 05 2012
Tiene que asegurarse de que ha subido los ficheros de tema en el modo binario.
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I get the error “This is a technical file…” when opening the index file from the Sources folder. What should I do?

After Sale Support, Pre-Sale FAQ
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April 05 2012

Please refer to the technical documentation for the correct path to your template index.…

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Why do your templates (Joomla, WordPress) not work with some plugins when my default templates support them?

After Sale Support
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February 01 2012

Our templates are designed to work with standard plugins which haven’t been modified. Please create a Support Ticket to have one of our team members to help figure out a solution that works.

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How can I use my logo image instead of text (XML templates)?

After Sale Support
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February 01 2012
Within the XML section is a place you can enter your details of your image and location of your logo image. Here’s a help section regarding this topic.…
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Will the template work with third party plugins?

After Sale Support
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June 27 2011

The templates we offer are developed and tested to be fully compatible with all default modules and plugins.

However we can’t guarantee the correct work of our templates with any third party plugins or components.…

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Why do you keep closing my tickets?

After Sale Support
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June 24 2011

We close every ticket to avoid ticket system overflow, as get hundreds of tickets per day. You can re-open the ticket if you need our further assistance, by replying on it through your e-mail.…

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Do you sell programs for editing templates?

After Sale Support
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June 24 2011
Q: Do you also sell programs for editing templates?

A: No. We sell templates only. You can find software for editing templates on the official website of Adobe Systems Incorporated. Please, use the following links to download the free trial versions:

Adobe Photoshop CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop
(free registration required)

Adobe Dreamweaver CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=dreamweaver (free registration required)

Adobe Flash CS3 Professional
https://www.adobe.com/cfusion/tdrc/index.cfm?product=flash
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How can I get in touch with the author of a particular template?

After Sale Support
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June 24 2011

Unfortunately, due to the company policy, we are not allowed to give out contact information of our designers due to a non – disclosure agreement that they have with the company.…

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Can you design a custom website template for me?

After Sale Support
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June 24 2011
Q: Can you design a custom website template for me?

A: Yes, we have many original and customization capabilities available for our customers. Please, join our live support chat in order to get more details on this question.…
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Do not provide support for FlashMoto templates?

After Sale Support
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June 24 2011

Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.…

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Can you help me in integration any 3rd party module into the template?

After Sale Support
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June 24 2011

Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com…

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Can you teach me how to program?

After Sale Support
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June 24 2011

Please note that we provide support only for customization and installation of our templates. We do not offer any programming or web-development learning courses.…

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After Sale Support That We Offer

After Sale Support
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June 24 2011

You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check …

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