{"id":47148,"date":"2015-04-17T02:55:23","date_gmt":"2015-04-17T06:55:23","guid":{"rendered":"http:\/\/www.templatemonster.com\/help\/?p=47148"},"modified":"2017-08-16T10:11:40","modified_gmt":"2017-08-16T14:11:40","slug":"joomla-3-x-troubleshooter-contact-form-not-sending-issue","status":"publish","type":"post","link":"https:\/\/www.templatemonster.com\/help\/joomla-3-x-troubleshooter-contact-form-not-sending-issue.html","title":{"rendered":"Joomla 3.x. Troubleshooter. Contact form not sending issue"},"content":{"rendered":"

\r\n

Hello! This video tutorial shows how to fix contact form not sending issue in Joomla 3.x templates.<\/p>\r\n

Joomla 3.x. Troubleshooter. Contact form not sending issue<\/a><\/p>\r\n

Sometimes, you may not receive e-mails to your InBox once the contact form is submitted, although the form is configured properly in your Joomla administration area.<\/p>\r\n

Let’s learn how to resolve this issue.<\/p>\r\n

    \r\n
  1. \r\n

    Access your database via PhpMyAdmin<\/strong> tool in your hosting Control Panel<\/strong>.<\/p>\r\n<\/li>\r\n

  2. \r\n

    Make sure to back up the database before performing any changes. You may find detailed instructions on how to back up your database at the following link:<\/a><\/p>\r\n<\/li>\r\n

  3. \r\n

    Click SQL<\/strong> tab in order to import a query to your database:<\/p>\r\n

    \"joomla_3.x._contact_form_not_sending_issue_1\"<\/a>\r\n<\/li>\r\n

  4. \r\n

    Copy the below query, paste it to the SQL<\/strong> tab field and click Go<\/strong> button:<\/p>\r\n<\/li>\r\n<\/ol>\r\n

    UPDATE `YOUR_PREFIX_GOES_HERE_extensions` SET `params` = '{"show_contact_category":"hide","show_contact_list":"1","presentation_style":"plain","show_name":"0","show_position":"0","show_email":"0","show_street_address":"0","show_suburb":"0","show_state":"0","show_postcode":"0","show_country":"0","show_telephone":"0","show_mobile":"0","show_fax":"0","show_webpage":"0","show_misc":"1","show_image":"0","image":"","allow_vcard":"0","show_articles":"0","show_profile":"0","show_links":"0","linka_name":"","linkb_name":"","linkc_name":"","linkd_name":"","linke_name":"","contact_icons":"0","icon_address":"","icon_email":"","icon_telephone":"","icon_mobile":"","icon_fax":"","icon_misc":"","show_headings":"1","show_position_headings":"1","show_email_headings":"0","show_telephone_headings":"1","show_mobile_headings":"1","show_fax_headings":"1","allow_vcard_headings":"1","show_suburb_headings":"1","show_state_headings":"1","show_country_headings":"1","show_email_form":"1","show_email_copy":"1","banned_email":"","banned_subject":"","banned_text":"","validate_session":"1","custom_reply":"0","redirect":"","show_category_crumb":"0","metakey":"","metadesc":"","robots":"","author":"","rights":"","xreference":""}' WHERE `YOUR_PREFIX_GOES_HERE_extensions`.`extension_id` = 8;\r\n<\/pre>\r\n
    \"joomla_3.x._contact_form_not_sending_issue_2\"<\/a><\/p>\r\n
    In the aforementioned query you should replace the YOUR_PREFIX_GOES_HERE<\/strong> text with your database tables prefix<\/strong>.<\/p>\r\n
    You may find out what your database tables prefix<\/strong> is in your Joomla administration panel under System ->Configuration<\/strong>. Click the Server<\/strong> tab and look for the Database Tables Prefix<\/strong> field on the right of the appeared screen:<\/p>\r\n
    \"joomla_3.x._contact_form_not_sending_issue_3\"<\/a><\/p>\r\n
    In our case the prefix is jos_<\/strong> , therefore the query will look like the following:<\/p>\r\n
    \r\nUPDATE `jos_extensions` SET `params` = '{"show_contact_category":"hide","show_contact_list":"1","presentation_style":"plain","show_name":"0","show_position":"0","show_email":"0","show_street_address":"0","show_suburb":"0","show_state":"0","show_postcode":"0","show_country":"0","show_telephone":"0","show_mobile":"0","show_fax":"0","show_webpage":"0","show_misc":"1","show_image":"0","image":"","allow_vcard":"0","show_articles":"0","show_profile":"0","show_links":"0","linka_name":"","linkb_name":"","linkc_name":"","linkd_name":"","linke_name":"","contact_icons":"0","icon_address":"","icon_email":"","icon_telephone":"","icon_mobile":"","icon_fax":"","icon_misc":"","show_headings":"1","show_position_headings":"1","show_email_headings":"0","show_telephone_headings":"1","show_mobile_headings":"1","show_fax_headings":"1","allow_vcard_headings":"1","show_suburb_headings":"1","show_state_headings":"1","show_country_headings":"1","show_email_form":"1","show_email_copy":"1","banned_email":"","banned_subject":"","banned_text":"","validate_session":"1","custom_reply":"0","redirect":"","show_category_crumb":"0","metakey":"","metadesc":"","robots":"","author":"","rights":"","xreference":""}' WHERE `jos_extensions`.`extension_id` = 8;\r\n<\/pre>\r\n
    Once the query is imported, you will receive a successful message in green at the top of the phpMyAdmin interface:<\/p>\r\n
    \"joomla_3.x._contact_form_not_sending_issue_4\"<\/a><\/p>\r\n
    Check your contact form, the e-mail should now arrive to your InBox.<\/p>\r\n
    This is the end of the tutorial, you have learnt how to fix contact form not sending issue in your Joomla 3.x template.<\/p>\r\n
    Feel free to check the detailed video tutorial below:<\/p>\r\n
    Joomla 3.x. Troubleshooter. Contact form not sending issue<\/a> issue<\/a><\/p>\r\n
    <\/p>\r\n
    \r\n\r\n\r\n<\/a>\r\n<\/div>","protected":false},"excerpt":{"rendered":"
    This video tutorial shows how to fix contact form not sending issue in Joomla 3.x templates.<\/p>\n","protected":false},"author":68,"featured_media":47153,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[724],"tags":[639,640,1145,483],"_links":{"self":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/47148"}],"collection":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/comments?post=47148"}],"version-history":[{"count":1,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/47148\/revisions"}],"predecessor-version":[{"id":82767,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/47148\/revisions\/82767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media\/47153"}],"wp:attachment":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media?parent=47148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/categories?post=47148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/tags?post=47148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}