{"id":58327,"date":"2015-12-15T06:58:58","date_gmt":"2015-12-15T11:58:58","guid":{"rendered":"http:\/\/www.templatemonster.com\/help\/?p=58327"},"modified":"2016-02-17T03:54:54","modified_gmt":"2016-02-17T08:54:54","slug":"opencart-2-x-how-to-edit-return-statuses","status":"publish","type":"post","link":"https:\/\/www.templatemonster.com\/help\/opencart-2-x-how-to-edit-return-statuses.html","title":{"rendered":"OpenCart 2.x. How to edit Return Statuses"},"content":{"rendered":"

\r\n

This tutorial provides an explanation of how to edit Return Statuses<\/strong> in OpenCart 2.x.<\/p>\r\n

OpenCart 2.x. How to edit Return Statuses<\/a><\/p>\r\n

    \r\n
  1. \r\n

    \r\n\t\t\tIn order to create a new product return, log into your Opencart admin panel and navigate to Sales -> Returns<\/strong> section. Press the Add New<\/strong> button in the upper right corner of the screen:\r\n\t\t<\/p>\r\n

    \t\t\"Navigate_to_Sales_Returns\"<\/a>\r\n\t<\/li>\r\n

  2. \r\n

    \r\n\t\t\tYou should manually enter the product and return information to create a new return. Once you have filled out the required fields, press the Save<\/strong> button above to save it. Your new return appeared in the Product Return List<\/strong>.\r\n\t\t<\/p>\r\n<\/li>\r\n

  3. \r\n

    \r\n\t\t\tAlso, in order to locate the Product Returns<\/strong> form at the frontend, scroll down to the footer of your website and click the Returns<\/strong> link in the Customer Service<\/strong> section:\r\n\t\t<\/p>\r\n

    \"Locate_Customer_Service_footer_section_Returns_link\"<\/a><\/p>\r\n

    \r\n\t\t\tHere your customers may complete the Order Information<\/strong> and Product Information & Reason for Return<\/strong> forms in order to create and submit their product return requests. Let’s review how to edit the reasons of returns in the form:\r\n\t\t<\/p>\r\n

    \"Return_Reasons_in_form\"<\/a>\r\n\t<\/li>\r\n

  4. \r\n

    Log into your Opencart admin panel<\/strong> and navigate to System -> Localization -> Returns -> Return Reasons<\/strong>. Here you can see the list of the available return reasons.\r\n\t\t<\/p>\r\n<\/li>\r\n

  5. \r\n

    To edit the existing return reason, click the Edit<\/strong> button in the Action<\/strong> column of the list table:\r\n\t\t<\/p>\r\n

    \"Navigate_to_System_Localization_Returns_Return_Reasons_Edit_button\"<\/a>\r\n\t<\/li>\r\n

  6. \r\n

    Replace the title of the return reason with your own one either for all the languages of your store or for the one you need and press the Save<\/strong> button to save the changes:\r\n\t\t<\/p>\r\n

    \"Edit_Return_Reason_and_press_Save_button\"<\/a>\r\n\t<\/li>\r\n

  7. \r\n

    To add a new return reason, click the Add New<\/strong> button in the upper right corner of the screen.\r\n\t\t<\/p>\r\n<\/li>\r\n

  8. \r\n

    \r\n\t\t\tEnter the title of a new return reason for all the languages of your store and press the Save<\/strong> button to save it. Your new return reason appeared in the list table:\r\n\t\t<\/p>\r\n

    \"Add_new_return_reason_and_press_Save_button\"<\/a>\r\n\t<\/li>\r\n

  9. \r\n

    \r\n\t\t\tIf you wish to delete a return reason, click on the check box in the left column of the list table and press the Delete<\/strong> button in the upper right corner of the screen:\r\n\t\t<\/p>\r\n

    \"Check_return_reason_and_press_Delete_button\"<\/a>\r\n\t<\/li>\r\n

  10. \r\n

    \r\n\t\t\tRefresh the Products Returns<\/strong> form on your website to see your changes.\r\n\t\t<\/p>\r\n<\/li>\r\n

  11. \r\n

    \r\n\t\t\tLet’s complete the form to see how it works. Once the form is submitted, you can review its information under the Sales -> Returns<\/strong> section in your Opencart admin panel. Here you can see the list of the\tproduct return requests submitted by your customers.\r\n\t\t<\/p>\r\n<\/li>\r\n

  12. \r\n

    \r\n\t\t\tIn order to manage them, click the Edit<\/strong> button for the respective return request field in the list table.\r\n\t\t<\/p>\r\n<\/li>\r\n

  13. \r\n

    \r\n\t\t\tNow you can see the product return information entered by your customer and you can choose the appropriate Return Action<\/strong>: Credit Issued, Refunded, Replacement Sent.\r\n\t\t<\/p>\r\n

    \r\n\t\t\tOnce you have chosen the Return Action<\/strong>, press the Save<\/strong> button above to save your changes:\r\n\t\t<\/p>\r\n

    \"Choose_Return_Action\"<\/a>\r\n\t<\/li>\r\n

  14. \r\n

    \r\n\t\t\tIf you like to change, delete or add a new Return Action<\/strong>, you can do it under the System -> Localization -> Returns -> Return Actions<\/strong> in the same way you edited, deleted and added the Return Reasons<\/strong> in the steps 4-9:\r\n\t\t<\/p>\r\n

    \"Navigate_to_System_Localization_Returns_Return_Actions\"<\/a>\r\n\t<\/li>\r\n

  15. \r\n

    \r\n\t\t\tIn order to edit the Return Status<\/strong> itself, click the History<\/strong> tab and locate the Add Return History<\/strong> section. Here you can select the appropriate Return Status<\/strong>: Awaiting Products, Complete, Pending.\r\n\t\t<\/p>\r\n

    \r\n\t\t\tOnce you have chosen the Return Status<\/strong>, press the Add History<\/strong> button below to save it:\r\n\t\t<\/p>\r\n

    \"Click_History_tab_and_choose_Return_Status\"<\/a>\r\n\t<\/li>\r\n

  16. \r\n

    \r\n\t\t\tIf you like to change, delete or add a new Return Status<\/strong>, you can do it under the System -> Localization -> Returns -> Return Statuses<\/strong> in the same way you edited, deleted and added the Return Reasons<\/strong> in the steps 4-9:\r\n\t\t<\/p>\r\n

    \"Navigate_to_System_Localization_Returns_Return_Statuses\"<\/a>\r\n\t<\/li>\r\n

  17. \r\n

    \r\n\t\t\tWhen the status is updated in the admin panel, the customer will be able to review it under My Account -> My Orders -> View your return requests<\/strong> section in the store front:\r\n\t\t<\/p>\r\n

    \"Customer_can_review_returns_in_My_Account\"<\/a>\r\n\t<\/li>\r\n<\/ol>\r\n

    Now you know how to edit Return Statuses<\/strong> in OpenCart 2.x.<\/p>\r\n

    Feel free to check the detailed video tutorial below:<\/p>\r\n

    OpenCart 2.x. How to edit Return Statuses<\/a><\/p>\r\n

    <\/p>","protected":false},"excerpt":{"rendered":"

    This tutorial provides an explanation of how to edit Return Statuses<\/strong> in OpenCart 2.x.<\/p>\n","protected":false},"author":95,"featured_media":58341,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1156],"tags":[1157,2109,1909],"_links":{"self":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/58327"}],"collection":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/comments?post=58327"}],"version-history":[{"count":0,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/58327\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media\/58341"}],"wp:attachment":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media?parent=58327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/categories?post=58327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/tags?post=58327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}