{"id":75555,"date":"2016-09-08T10:09:51","date_gmt":"2016-09-08T14:09:51","guid":{"rendered":"http:\/\/www.templatemonster.com\/help\/?p=75555"},"modified":"2016-10-17T03:47:18","modified_gmt":"2016-10-17T07:47:18","slug":"prestashop-1-6-x-troubleshooter-deal-cant-load-item-error","status":"publish","type":"post","link":"https:\/\/www.templatemonster.com\/help\/prestashop-1-6-x-troubleshooter-deal-cant-load-item-error.html","title":{"rendered":"PrestaShop 1.6.x Troubleshooter. How to deal with &#8220;Can&#8217;t load item&#8221; error"},"content":{"rendered":"<p>This tutorial shows how to deal with <strong>&#8216;Can&#8217;t load item&#8217;<\/strong> error in PrestaShop templates.<\/p>\r\n\r\n <div class=\"video-container\">\r\n\t<iframe src=\"https:\/\/www.youtube.com\/embed\/falacFpYmP4\"><\/iframe>\r\n<\/div>\r\n<a class=\"darkbox\" href=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1.png\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1-300x118.png\" alt=\"PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1\" width=\"300\" height=\"118\" class=\"alignnone size-medium wp-image-75558\" srcset=\"https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1-300x118.png 300w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1-150x59.png 150w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1-768x303.png 768w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1-1024x404.png 1024w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_1.png 1075w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\r\n<p>Such issue usually occurs while working with <strong>&#8216;TM Mega menu&#8217;<\/strong> module. To resolve the issue, you need to <strong>update the module<\/strong> to the latest version. <\/p>\r\n\r\n<h3 class=\"custom\">Regular update (via PrestaShop dashboard)<\/h3>\r\n\r\n<ol>\r\n\t<li><p>Navigate to <strong>&#8216;Modules and Services&#8217;<\/strong> &gt; <strong>Modules and Services <\/strong> in PrestaShop dashboard;<\/p><\/li>\r\n\t<li><p>Locate the <strong>&#8216;TM Mega menu&#8217;<\/strong> module;<\/p><\/li>\r\n\t<li><p>Hit the <strong>&#8216;Update it!&#8217;<\/strong> button next to <strong>&#8216;TM Mega menu&#8217;<\/strong> module name in the list of available modules.<\/p>\r\n\t\t<p> Note, all the menu categories will be erased!<\/p>\r\n\r\n<a class=\"darkbox\" href=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2.png\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2-300x103.png\" alt=\"PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2\" width=\"300\" height=\"103\" class=\"alignnone size-medium wp-image-75556\" srcset=\"https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2-300x103.png 300w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2-150x52.png 150w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2-768x265.png 768w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2-1024x353.png 1024w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_2.png 1044w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\r\n<\/li>\r\n<\/ol>\r\n<p>The issue is fixed once the module is updated. <\/p>\r\n\r\n<h3 class=\"custom\">Manual update (via FTP)<\/h3>\r\n\r\n<ol>\r\n\t<li><p>Download the updated template package (it contains updated module version) using <strong>initial download link<\/strong> that came to your e-mail after the template purchase;<\/p><\/li>\r\n\t<li><p>Access your <strong>server<\/strong> using any <strong>FTP client <\/strong>or <strong>File Manager<\/strong> provided by your hosting company;<\/p><\/li>\r\n\t<li><p>Navigate to <strong>\/modules\/<\/strong> directory on the server and upload <strong>\/tmmegamenu\/<\/strong> folder from <strong>\/theme\/manual_install\/modules\/<\/strong> folder of your template package. Confirm  files overwrite;<\/p><\/li>\r\n\t<li><p>Navigate to <strong>&#8216;Modules and Services&#8217;<\/strong> &gt; <strong>&#8216;Modules and Services&#8217; <\/strong>in PrestaShop dashboard;<\/p><\/li>\r\n\t<li><p>Locate the <strong>&#8216;TM Mega menu&#8217;<\/strong> module;<\/p><\/li>\r\n\t<li><p><strong>Reset module settings<\/strong> using the appropriate module menu option:<\/p>\r\n\r\n\r\n<a class=\"darkbox\" href=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3.png\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3-300x133.png\" alt=\"PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3\" width=\"300\" height=\"133\" class=\"alignnone size-medium wp-image-75557\" srcset=\"https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3-300x133.png 300w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3-150x67.png 150w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3-768x341.png 768w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3-1024x455.png 1024w, https:\/\/www.templatemonster.com\/help\/wp-content\/uploads\/2016\/09\/PrestaShop_Troubleshooter_How_to_deal_with_Can_t_load_item_error_3.png 1033w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\r\n<\/li>\r\n\t<li><p>In the new version of <strong>&#8216;TM Mega menu&#8217;<\/strong> module <strong>front.css<\/strong> file was renamed to <strong>tmmegamenu.css<\/strong>, therefore, you should rename  <strong>front.css<\/strong> file to <strong>tmmegamenu.css<\/strong> under the <strong>\/themes\/themeXXXX\/css\/modules\/tmmegamenu\/views\/css\/<\/strong> directory on the server once you update the module.<\/p>\r\n\t<p>You can skip this step in case you did not perform any changes to <strong>front.css<\/strong> file. <\/p><\/li>\r\n<\/ol>\r\n\r\n<p>The issue is fixed once the module is updated.<\/p>\r\n<p>Feel free to check the detailed video tutorial below:<\/p>\r\n<a href=\"http:\/\/www.youtube.com\/watch?v=falacFpYmP4?width=1280&amp;height=720\" rel=\"prettyPhoto\">PrestaShop 1.6.x Troubleshooter. How to deal with &#8220;Can&#8217;t load item&#8221; error<\/a>","protected":false},"excerpt":{"rendered":"<p>This tutorial shows how to deal with <strong>&#8216;Can&#8217;t load item&#8217;<\/strong> error in PrestaShop templates.<\/p>\n","protected":false},"author":37,"featured_media":75559,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[732],"tags":[1106,1491,552,2453],"_links":{"self":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/75555"}],"collection":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/comments?post=75555"}],"version-history":[{"count":0,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/posts\/75555\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media\/75559"}],"wp:attachment":[{"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/media?parent=75555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/categories?post=75555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.templatemonster.com\/help\/wp-json\/wp\/v2\/tags?post=75555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}