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BSSThemes offers Free 1-year support for all customers to choose when purchasing Magento themes.
Please notice that we just provide support for a Magento installation ONLY for each purchasing time of customers.
Support includes answering any question related to our products and fixing any bug/error caused by our products which is reported by customers to make sure it works well as the demo version. Support does not include fixing coding conflicts that are related to any third party extensions/themes that are installed on your store or customizing our product to fit your own needs; with any request for customization will require an extra fee. Please provide us access to your website for the support (including admin account and FTP/SSH info). Team viewer support is not accepted.
Free support service is just applied to paid products. Please notice that we do not offer free support for free themes, that means if customers ask for any kind of support for a free theme, there will be an extra fee for this kind of service.
Customers can contact for support by Email or through our Live Chat. Please kindly understand all support request on weekend will be processed when weâ€™re back to the office on next Monday (GMT+7).
Ti invieremo le nostre email una volta alla settimana. Puoi sempre annullare l'iscrizione utilizzando il link incluso in ogni email.