KidzyMall - Kids, Toys and Games Theme for Shopify 2.0 Website stores

I guess I installed it incorrectly. And support went in and reinstalled. But i didn't realize it changed my current store themes settings. So had to redo all that. Since it has been reinstalled it has been glitchy. Example i log back into work on theme and logo is gone or in the left column for different sections the graphics will be not showing. And setting up my categories has been a nightmare. At first they were all linking to correct products and once i started adding to the drop menu, now no products are showing anywhere. Does have an issue saving working sometimes. I love the design but in all honesty whole thing is glitchy. I could be doing something wrong but i really don't think i would be causing this much of a headache. I have reached out again to support and just waiting. If issues aren't resolved when support answers i wont be using theme. :(