TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Valeria Gurr

United States

Hanna, was so helpful and kind. She helped me to fix a lot of things that I didn't know how to do. TemplateMonster has the best customer support I ever seeing they are truly amazing! Thank you Hanna!

Valentina

Italy

Jeff helped me about template's personalizing. He's very professional and kind person. Great service. Thank you so much!

Rob

Canada

Elina helped so much. She was able to help me with my issues with the theme and was pleasant the whole time! Great job and support!

www.zooecoadventures.com

Rocio Calderon

Mexico

I am really wordless to describe this team support service... is something I never had before... there is always someone available to help. Keep it that way guys... is the best service that I ever had with this kind of products. Congratulations!... I mean it

Conrad Clark

Canada

After sales support is fantastic, excellent customer service experience!

Damon

United States

Great support, very responsive, able to get to a live person virtually 24/7 via chat. Templates are by far the best I've seen or found.

elodie

France

I especially thank Nicole voualis me much help get my original homepage of. Thank you for their professionalism and responsiveness

www.promat.fr

Ruud

Netherlands

This service is perfect. Time after time the ladies and gentlemen of TemplateMonster are able to answer all my questions, and are having no difficulty with my poor English. Totally awesome!

Kamil KRupinski

Canada

Unbelievable service! My technical support was done by Erica . Together we quickly fixed what installation mistakes I made and had my template up and running in less than a half hour. You guys have a customer for life.

www.ksadigital.com

Justin Marine

United States

TemplateMonster customer support is amazing! It never takes more than 1 hour to get back to me, and in some cases less than 2 minutes on a Saturday night. Without their help, it would have taken me twice as long to complete my website. Keep up the great work!

richardschmotterdds.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.