TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Matt Goodwin

United States

Wonderful products and excellent customer service! The TemplateMonster technical support team is very fast and efficient. They solved a problem for me in less than 12 minutes! Keep up the good work!

Krismontero

Spain

TemplateMonster is very professional and the support team is very friendly. Great service. Thank you very much!

Victoria Shamraeva

Germany

I just can not leave it without comments. I got today a very positive experience getting support from Erica. Very fast, very patient, very polite. Thick&big thank you. I could save really much time! Regards, Victoria

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Kim Roslev

Denmark

Absolutely superb service - second to none! Ammy is very competent in her job.

Rishalin

South Africa

TemplateMonster is super awesome. Their support is the best I have every dealt with. Thank you for all the support you provide to me when I ask for it. Thanks!

Lupe

Spain

These guys are huge professionals, I've been attended by Olivia this time and she solved all my questions. So grateful. The customer service is amazing!!!

Moki

United States

Alice from Technical Support team was extremely helpful and patient while helping me with the technical aspect of the theme installation. For someone who is not very code or database savvy as myself this is extremely helpful. The customer service is outstanding and I love how I can get help by chat anytime. Really satisfied customer :)

Valeria Gurr

United States

Vanessa was great, she took her time and fixed my issue. I couldn't done it without her. The customer services make the entire difference. I'm so grateful they have always helped me.

Alex

Germany

Elina, thank you very much for such great support. All requested issues were solved immediately. Thanks.

Vince Trapani

United States

Absolutely phenomenal technical support service. I still cannot believe the level of expertise. Margarett and Emily solved my issues with my template within a matter of minutes. TemplateMonster has the lockdown on customer service. Do not hesitate to work with them.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.