TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ya

Netherlands

Fantastic customer service!!! i am an experienced WEB developer, often use TemplateMonster templates for various things. Even wen something would take me forever to find out myself the technical support has answers often in matter of minutes.

Owain

United Kingdom

Over the past couple of years I have used TemplateMonster services a few times and find their templates are brilliant and support quick and very helpful.

Chels

United States

We have purchased many different WordPress themes and also Joomla templates from TemplateMonster over the years, and have been nothing but satisfied. Their support team is amazing, whenever I have an issue, their chat is always where I head to. Today I worked with George, and he was outstanding. All my issues have been resolved in a very timely manner. Thank you TemplateMonster for your excellent service!!!

Felipe Vivas

Colombia

I think that TemplateMonster is the best website to purchase themes at, and support is excellent. Celine and Emily are the best of the support team!

Guatodo

United States

The best Technical Support! Fast, Kind and Professional! Many Thanks! Alice, have a good night.

www.guatodo.com

Charles Grinbaum

United States

You guys have a live chart support representative named George. He is the gold standard of what all customer service representatives should be. He cared, he was informed, he was patient. It does not get better then George. Class Act.

greentreenewmedia.com

Karl Lundgren

Canada

Elina in Chat Support was excellent. I was having difficulty and she guided me through step-by-step. Very patient and efficient. Great support!

Kasey Hellawell

Canada

At first I was really scared to make the commitment and spending such a large amount of money on a template. I needed it for a startup on-line business I wanted to start and after reading all the reviews on your support system and offers. I decided to take the plunge. My experience has been great! I love the template I bought and I couldn't be any happier with the support! Literally no wait times, I am connected to someone immediately and they know what they are doing to! They have fixed and answered my numerous questions. I couldn't ask for anything better. Staff are very friendly and knowledgeable! A special thank you goes to Charlotte and Adele, two of the staff members that I have been connected to, and have offered me over the top customer service.

xelumen.com

Juan Velez

United States

Awesome service, just finished talking to Eva and several others at the help chat and they really are helpful and take their time to help you out! THANKS!!!

Luca

Italy

Excellent support center and beautiful templates! I'm a happy customer! Thanks!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.