TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jane

United States

TemplateMonster is amazing. Not only do they have a diversity of Drupal Templates, but they've got the killer customer support to back it up. I was experiencing some issues with the installation of my new theme and they were amazingly supportive. The issue was resolved in less than 24 hours. I don't know any other company that does that. Much thanks TemplateMonster!

Sara Khan

Canada

I have to just say, these guys are amazing in customer service. This was another fantastic service by Jeff who helped me make many of the changes that I wanted to do on a standard template. Thanks

www.sarasartpages.com

Pamela

Costa Rica

Hanna from support team is great. She helped me to configure my website. She's very professional and kind person. Great service. Thanks a lot!

interpronto.com

Alex

Czech Republic

I love this service. They had solved every single issue I had with theme. Jeff has been very helpful and patient. Thank you.

Benjamin

Australia

I had some problems configuring my new template and with the awesome help of the chat representative, Sarah, I was able to get it fixed in no time. Excellent service!

Maria

United States

Sarah, thank you for your patience and for the technical support you provided me with tonight. I wish to have you as my subject matter expert! Top notch service! M.P.

www.misbonitas.com

Javier Guerrero

Spain

Great service, what a patience with me in the chat. It's a great team, all the best to Eva & Charlotte.

Leonardo

Brazil

Well, about the operator Charlotte ... she is always super patient and fast to solve any issue! Today Vincent also helped us to find some rule in CSS! TemplateMonster, you guys have a super great team!

Michael F. Kraus

Germany

You made my day. Perfect help. Thanks to Olivia! I am using several themes and always got best assistance. TemplateMonster? Kann ich nur empfehlen!

www.werbeagentur-lauf.de

Lynda Hunter

United States

I was very fortunate to get Olivia as a customer service representative. I told her my problem and within seconds she helped me fix it. Was taking me forever and she helped me quickly. I love TemplateMonster!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.