TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Bought a theme, but had some issues with it. Margarett from customer support helped me for nearly an hour. Now everything works fine! Simply amazing service.



Judy was amazing, the chat service here is second to none!! Will definitely use them again!!

Metin Taha YILMAZ


On-line support is effective. And Olivia is greatest support operator. I want to say thanks to Olivia.




Great service, Jeff has been very patient and very helpful. Always solves my issues. Thank you very, very much!!



The best service I've ever seen. Thanks a lot guys!

Brian Tierney

United Kingdom

I have to say I was struggling to install the new template theme until I went to the support live chat and spoke to Olivia who with patience and skill gave me all the relevant information and stayed on-line with me while I installed the theme. Well done to Olivia and TemplateMonster for making the support process so easy and informative as well as enjoyable. It makes a change to work with such a great team.


United Kingdom

Dealt with Olivia. She was very nice and fixed my problem within minutes. 5/5 support all around.


United States

TemplateMonster is a great as it not only gives you a great variety of themes to choose from but also help its clients when they are stuck and with great warmth. Daniel Morales had helped us when the website was hacked and we were stuck and in a mess. Thanks Daniel for the great help.


United States

Harry and Kate are #thebomb - I am still in the process of setting up the site and only hope this customer service level continues... Thank you!!!



United Kingdom

Fantastic prompt assistance by technical staff on Live Chat. Celine was great -- resolved all my issues, answered my questions and could not have been more helpful. Knowing that I have such great support is priceless and the reason that I will always buy from TemplateMonster

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.