TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Henar

Spain

Thanks to Charlotte and Vincent! I am very grateful because you solved my problem!!! Thanks, thanks, thanks!!! Great support!!!

Romy

Israel

Oh my God, Sarah you are amazing. Thank you so much for being patient and helpful. What a service! Sarah has been helpful throughout this project I am working on, the entire crew was. Thank you for putting up with my questions!

cwt.org.il

David

Greece

Incredible service support. Had an issue of installing Cherry Framework and sorted it out within a minute. Representative Amina was simply the right person on the right place to help me out with any troubleshooting faced during the installation and importing process. Really enjoyed the chat service support and please continue to hold your teams to high standards. Best Regards, David.

Horacio

United States

Exceptional Customer Service & Template Help. Best on-line service anywhere! Strongly recommend TemplateMonster to anyone!!!!

Russell

United Kingdom

The chat-based technical support has, without fail, been exceptional. Thorough, friendly, fast, and I've used them about 4 times now. Extremely impressive all round.

Em

United Kingdom

First time I have used Template Monster and it won't be the last. I have bought many many website themes and had to struggle with the changes I wanted to make. TemplateMonster templates are completely different. Easy to install, with a free sample to try before. Support is outstanding. Have had the pleasure of dealing with Mary and Margarett both of whom gave me fast and efficient help and saved me hours of wasted time!!! Fantastic help. Thank you.

Mohammad Anwar

Singapore

Olivia was very patient in understanding my website problem, and her service is super effective! Two Thumbs Up for her fabulous technical support!

Shy

Canada

I had an issue with regards to apache_rewrite not being enabled which caused the links to not load properly. It took support only minutes to find the issue and get me up and running. The staff is always ready to help and very great at what they do. Makes me glad I shop here.

Luis Pineda

El Salvador

It is the best service ever! Thanks a lot for the patience and the best technical support on the case!

Natasha Velez

United States

Elina in technical support was fantastic! She helped me out so much! I am amazed by the amount of support she gave me, and was so nice about everything. I def recommend this company to anyone because no one else can be beat with templates and customer service!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.