TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Brent Carnduff

United States

Great service - very patient! I was on Live Chat for more than two hours, and was going back and forth between TempleMonster chat and a chat with my hosting company. They were incredibly helpful and walked me through several steps that I would've never been able to do on my own!!! Thank you!


Wayne Grant

United Kingdom

After searching around the PrestaShop forums for hours on end I contacted TemplateMonster support team. They spend over two hours talking me through what I need to do. Great help. Couldn't be more happy with the service and the quality of the template.




Thank you for the always quick help on live chat. No problem left unresolved with your help! Very happy with everything that has come with purchasing one of your themes. Great work!!!

Yanto Njam

United States

Vanessa is very great bright technical support operator. She answered to my needs exactly the way I want it. Amazing Technical Support!!! Keep it up Vanessa!!!


Wong Po Suen

Hong Kong

The live chat is very useful and operators are very friendly and efficient. The template is very user friendly. Great service!

Nicki Ragan

United States

The customer service has been excellent!!! Emily specifically helped me with every item on my list and then some. I will be asking for her specifically if I need more help. Thank you!!!


Mariana Islands

Excellent support from Charlotte!


United States

TemplateMonster technical support is awesome. They are always very friendly, helpful and most importantly, available! Margaret was a huge help, she saved me hours by quickly and patiently explaining my issues.



Simply the best! Very helpful and quick to solve my problem. Thank you!!!



United Kingdom

I had several questions which needed answering quickly and yet again the guys at TemplateMonster go that extra mile to help out. I can't rate the technical support enough. On this occasion it had Hanna assisting and she was positively brilliant, even putting up with my stupid questions. TemplateMonster, give Hanna a pay rise with immediate effect. Shes the greatest. 5* Service. Until next time ;-) Marcus


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.