TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Online support is very effective. "Patience" is the word that define their relation with non-techies users.


United States

Unbelievable service level! Exceeded all my expectations. Guillaume was extremely helpful in resolving my site issues when trying to customize. I am grateful and could not be more pleased with the service level provided. Knowledgeable experts who are quick to respond and willing to help out in any situation. So impressed with the service level provided. Thank you!!!!




Thanks Liam Tornhill, whenever I sent email to him, he always replied to me in time, and managed to help me resolve the problems. Great service, recommend.

Matt Petersen

United States

Greatest support ever!!! I want to thank George for his expertise and amazing service!!! Very helpful and quick to solve my problem. Couldn't of done it without you George. TemplateMonster is the way to go for me from here on out. If I run in to any more problems down the road I hope I connect up with George again, I can't thank him enough.


Jessica Kelly

United States

Love Crocoblock support. The live chat ability makes things so much easier and faster to deal with. Great support!



United States

Support via live chat was above and beyond my expectations. The help I received was fantastic. Jeff is awesome and even helped out with some CSS syntax that I should have known!

Anders Fryk


Just had a nice chat with Judy. I use this chat alot though I am new to WordPress. I am always met with great support, quick and good answers. I like that i can ask all kinds of questions and I don´t feel stupid. Thank you for always being there for me! You are all great!



Top league support! I am quite new to WordPress, and have encountered not-so-trivial issues due to lack of knowledge on theme install. At each problem, the technical support representative was immediately available, and was able to guide me trough all the steps to resolve those issues. The chat agents (in my case, Judy) are top WordPress experts, not just automated answers, no forwards to tickets, no "will contact you within 48h". Just problem solving on the spot. This is enterprise level support - and that is what any website owner needs Thanks you! We will definitely keep doing business with you and recommend you to all the people we know.



Thanks Olivia and to all TemplateMonster team that bring to us a very helpful support team with Advanced Professional Solutions.


United States

Representative Olivia's expertise far exceeded other experiences. She patiently and thoroughly fixed the issue completely and simply. She is a great employee and a pleasure to work with. It's people and service like hers that makes me come back and buy from TtemplateMonster again. The support gives me the confidence to try new things on my own. Great work Olivia!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.