TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sandra

United States

I am writing this testimonial to sincerely thank Technical Support team. They have been instrumental in helping me to solve some problems I have had with my template. I am new to making a website and appreciate their kind patience while working with me as well. I have recommended Template Monster to other friends and my local library. Thank you so much again! I really appreciate all of your time and consideration!

evokePT.com

Ana

Spain

I'm very thankful to the technical support team. I've been having issues with the installation of Cherry theme and Martin was a great help. He has stayed hours with me until he managed to solve the problem. Keep up the great job!

Chris Williams

Canada

Best customer service in the league, prompt and efficient. Highly recommend.

www.shipeterborough2017.com

Marie

France

The operator of the live chat support has been very helpful and nice. I had many questions and he answered to each of them and found solutions to some problems I had.

Sergio Agostinho

Portugal

The best templates I ever used! And support is amazing, very fast, and they can solve anything! Thanks for the excellent work.

Terry Jackson

United States

I’m new to Wordpress, I made what I thought were a few simple changes to my website and the entire website became disabled. Fortunately, I didn’t worry or stress out, I simply contacted Support.Template-Help.com. And within 15 minutes Amina told me what was wrong and offered solutions to fix the problem, needless to say my website was up and running within the hour. I thank God for their service and professionalism! Terry #OneHappyCustomer

www.iTechnicalSupport.com

Mudit

Canada

The 24hrs customer services is very professional and something invaluable if you are stuck somewhere in bringing up your site. Way to go, Template Monster!

www.muditmehta.com

Kuldip

United Kingdom

Alice was great! She helped me with a few issues that would have taken me hours to fix! I'm very impressed with the support at Template Monster.

www.tetrainteractive.com/

Moses Gerrard

Gambia

Honestly, Template Monster Support Team are second to none in terms of quality of service. Always quick to respond to problems and the guides they provide are easy to follow. Great job!

www.efaf4hope.org

Brian

United States

Erica patiently helped me to fix and understand my problem, she responded to my CSS/technical questions with clear step by step instructions. She is a great example of a new breed of person-centered technical instructor who understands people connect with companies that support their needs. Thank you!

learnmo.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.