TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Valeria

United States

Great customer service! Emily was super friendly and helpful and knew how to help me. I love TemplateMonster templates because of the customer services.

Tommi

Finland

Thanks to Mary for the excellent support. I truly recommend this company!

Ali

Malaysia

Stacy is one of the greatest supporters at TemplateMonster. Not only she brings values to the company, but she is also nice and smart. Great support.

Markus

Switzerland

You guys rock! You are always so patient with all my questions, have always the right solution for me! Your templates are great and the support is even better so we will have a lot of success together in the future! Thank you for your hard work!

Jennifer

United States

I just got off an on-line chat and wanted to say Alice was wonderful! I am constantly amazed at the level of service TemplateMonster provides. And for FREE! You guys are wonderful! Thank you and your support staff very much!

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Jeremy

United States

Celine was a great help. She stayed on and made sure everything was up and running. I'm an amateur at best with web design and she was very patient with me. I'm grateful that I bought this template from you guys. Thanks again.

Jeremy

France

Excellent services and very happy of my purchase! I bought my template 3 days ago and went on the live chat every day because I'm not really good with DreamWeaver. Everytime, they solved my problems! Nicole and Mia are the best and they are very patient! I really appreciate their help! I highly recommend TemplateMonster and the livechat support! Thank you guys! See you tomorrow on the livechat ;-)

Eduardo

Costa Rica

The support provided by Hanna was great!!! Thank you very much for all the help

Emmanuel

Netherlands

About Nicole I must say that she is really very good at her job. Quiet, nice, understanding, professional and above all effective. She solves all the issues I submit to her. She is really one of the best. Fabulous support.

Andrea

Italy

Thank you for the fast an clear support, I really appreciate it!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.