TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Vinicio Zuñiga

Costa Rica

Thank you so much for your help! I've had problems installing a template to my server, the Joomla support team helped me and now the website works very good.




The technical support girls (Alice, Alison and Sarah) are fantastic! Thank you all for your help. I am very grateful for all the time you put into helping me to solve the problems. Cheers!


United Kingdom

Alice was great and to be honest they are all great at TemplateMonster. I've never had a bad experience. Great work! ;-)


Tronaru Vali


One of the best customer services I've ever had. The theme is working flawlessly and it gives you the feeling that nothing can go wrong when you have this kind of support. Keep up the good work! If I had the opportunity, I'd buy another product from this company without hesitation. Thank you!




Margarret , Elina and Martin are true angels, they helped me to solve the issue I was facing and were very patient. That was the best technical support I have ever yet received. I would recommend it 100% to anyone.


Chris Williams


I'm new to Wordpress and templates in general and have utilized the Monster chat help many times. They are patient and very experienced working with me to fix all of my issues. I highly recommend the product and if you factor in the reasonable cost of the template with the unlimited support it's the deal of the century!




I needed help to install my website. I had the best service ever from Martin Clarke. He was awesome.



TemplateMonster operators, Amina and Anna gave me all the help and support I asked for and needed. They were very understanding and helpful having in mind I am new to Magento themes. Five stars for them!


United States

I just spoke with a great operator. All operators are great and super helpful, but Michelle was so helpful that she resolved my issue in less than 10 minutes so I can move onto more work on the website. This is an invaluable service.


Vic Vader Azpeitia


The technical help team is just perfectly trained, when I've doubts about something they help me with step by step instructions using the "Live chat Help". Any issue is solved in minutes! Alison Mitchell and Martin Clarke, guys, thank you very much for your help, you have saved for me many hours with your professional support!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.