TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Pat

Germany

I will name my firstborn after Jeff. Even if its a girl. I wasn't too happy with the template I had bought, but later I realized I bought the best 24/7 support on the face of the earth along with it.

Gary Williams

United Kingdom

Sarah was just brilliant at fixing my issue with the website. Polite, informative and very efficient. Great support. Thanks Sarah!

Tina

United States

I will not go anywhere else for templates for my clients. These guys are amazing and always helpful... always. I can't recommend enough.

Roy

Australia

Amazing customer service. After hours of trudging through code Margarett put me on the correct path and Its been smooth sailing. Cannot stress enough the quality of service provided!

Melinda

United States

Jeff is the best help I have had so far. I have yet to have a customer support agent to be so willing to work with me and not set up a support ticket. It has been a true pleasure! Great service.

Tu Mahro

United States

Judy the technician that assisted me was very patient, knowledgeable, courteous and most importantly effective in helping me resolve my issue. I felt like she took the time to understand my concerns and walked me through every concern I had to help me get to the solution. You guys need to replicate your technical staff after her. Amazing and positive experience. Great reflection on your company. great job Judy! (kudos).

www.flexninternational.com

Miranda

United States

Thanks to Alice's help, I got the unzipped source file pretty quick. Their templates are very reliable & robust comparing to other resellers, and they offer the best customer service.

Joanne

United States

Carey is the best!!! I had a serious problem with a WordPress site. With patience and guidance we were able to get the site working. Amazing customer service.

João

Brazil

For the second time, Charlotte rescued me! This time with banner editing issues. She's is simply great! Very patient and friendly, she used images and videos to guide me through every step. Again, congratulations on the outstanding performance.

www.p2nx.com

Paul

Australia

After a couple of days trying to fix the issue in my template, I got great help from Sarah. Great customer service.

bodybuildingcentral.com.au

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.