TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Super great support, Erica did an outstanding job for me and I absolutely love their support, they are wonderful!!!



Highly recommended. Professional, very good service and fast responses.



Russian Federation

Спасибо за вашу скорую и качественную помощь! Желаю успехов в работе и еще больше благодарных клиентов со всего мира.



I buy almost all of my templates from TemplateMonster.com as they have a huge selection and an easy to navigate interface. However, the deciding to factor to use TemplateMonster is their after sales customer service and support. It is second to none! Although I have had good experiences with many customer service representatives, one of my favorites is Sarah. Here ability to assess and solve my problems make dealing with TemplateMonster a pleasure. Aside from being polite and patient, Sarah really knows hew stuff and usually solves my issues quickly and efficiently.



United States

I would like to take a minute to recognize the amazing work of one of the chat operators - her name is Hanna! She answered several in-depth questions and was extremely patient with me! Hanna deserve recognition and hopefully is rewarded accordingly. It is experiences like this that keep me coming back to TemplateMonster for life! All the best to Hanna!


United States

Daniel was excellent. He helped me with every issue I had. TemplateMonster customer services is always there when I need them!




This is the first time I bought a template. The support was fundamental for me and Vanessa resolved all my issues in minutes. Thanks and I think I'll buy other templates in the future from you.



Thank you Charlotte for great support, quick, very kindly and effective!



Very good service. Quick and helpful. Thanks Stacy :)




Many thanks to Ammy and to Vanessa for their great, fast help. Professional service!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.