TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Margarett was extremely helpful at making some changes on my template and even taught me how I could do the changes myself in the future...which is extremely helpful. Thanks for the superb support!



The technical support expert Charlotte is the best technical support representative I've ever met. She was kind and helpful. Great service. Keep on the good support, team :)



I had a bug with some JavaScript code and the support team solved it in 20 minutes (whereas I could have searched for days...). Really good help and nice talking, thanks Charlotte!



The support is great. Always! Thank you very much. I bought a lot of templates and everytime I don't know what to do more, the support saves my day!!! Thank you Jeff and the whole team! Best regards, Alex

Carlos Evora

United States

Technical support expert Kate is the best technical support representative I've ever met. She is a amazing. I will be sure to recommend you to everyone. Makes me feel good about selecting your products



United Kingdom

I had few issues on my website and I went to Live Chat, and over I started chatting to Celine. She provided me with great customer support, it was amazing, awesome. I really like that Live Chat feature. I would strongly recommend this to everyone. Thanks alot!


Antoine Speller

United States

I have been using TemplateMonster for several years because their templates are well designed. But the best part is the support is the best I've ever seen. The quick response and accurate reply are welcomed and appreciated. Keep up the good work.



United States

Margarett was wonderful in helping me troubleshoot the installation of my WordPress theme. I truly appreciate the quick response and I am very glad to know that when I have any issues with my template/site that I can come here for assistance. Great service! Thank you!


Craig Freeburg

United States

The template was easy to install, and any changes I wanted to make were easy as well. The few times I ran in to problems, but the customer service was incredible. They usually had the problem fixed during the chat, and the one bigger problem was fixed overnight. Waking up to an email that the issue is resolved and the site was perfect, really made me love TemplateMonster even more. Great job!!!

Sam Dedio

United States

This company's support is relentless and outstanding -- the best value out there to get your small business up and running. Best of all they help and teach in many situations so you learn during the support. Highly recommended!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.