TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Rapid and effective response. Installation ultra easy with Monstroid Wizard and aid video. No need to tamper with the database to install the examples. Remarkable!




Thank you for your good support. The Tech Support I received is second to none. They were a brilliant help and would highly recommend them. Thank you :)



I am very happy to get the technical assistance at you support desk. Operators are so kind and very prompt to solve the issues I have with the template. Thank you guys!



United States

Great customer care and technical support today. I received assistance from Elina and I recommend her, 100%. Thanks!




Hi my Name is Alex, I'm from France (Paris). I had a lot of problems adjusting my template but with the help of lovely lady Charlotte all of them were solved in 10 minutes! Charlotte is the best operator I had the opportunity to chat with, she understands all my needs and solves all the questions. She's got incredible patience and kindness. I do not know how to express that I am very satisfied. I have a proposal for TemplateMonster, for example, to set the option of donations? PayPal button for each operator! Several times I would particularly thank but I can not unless the words of gratitude. So once again, to thank this wonderful person Charlotte on professionalism, patience and efforts! Thanks Alex


United States

Vicki was the very best template support technician I have ever had the pleasure of working with. You are the reason I will continue to purchase the bulk of my templates from TemplateMonster.com I have shopped with many companies that offer themes, and today TemplateMonster convinced me to stop buying elsewhere. Thank you Vicki, you are my favorite person today :D Your support is very valuable to TemplateMonster. Great work!


United States

Vicki was amazing! I am so grateful that I was fortunate enough to meet her as my technical support operator. She was very patient with me and extremely knowledgeable of the requests that I had. I never felt like I was annoying her or that she was rushing me to leave the chat. Thank you again, Vicki!


Daniel Radulescu

United States

Sarah and her team truly helped me! Absolutely amazing, thank you so much. I would have played around with this code for days without you. You are amazing! So thankful...


Michael Anthony Balmes


Hi, I didn't expect this kind of help from your technical support, especially Amina. Thank you so much! Great job, keep it up! And to all you guys there, congratulation to all of you! You have great and fantastic support!



United States

I was so pleased that I had the opportunity to experience the patience of Martin, my support tech. He was incredibly skilled and he ensured that every question I submitted was addressed. Words cannot express how grateful I am to be treated with dignity and respect by a professional and courteous tech. Thank you Template Monster. Keep up the great work!!!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.