TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



I am really inspired by your LIVE CHAT Support. After buying a theme, I had some issues. All the technicalities were generously addressed by Marry. Her support was awesome.



United States

The best thing about TemplateMonster, in addition to cool templates, is its Technical Support. Their technical staff (shout out to Sarah!) is very knowledgeable and patient. They walk you through the things that you want to fix/change and in some occasions they'll do it for you (specially with more complex coding). All in all the best website templates out there.



United States

Great Service, they assisted me very quickly and it works great!



Erica was very good in resolving my issues. She understands me and provides me with great answers and support. Thanks again Erica I am really thankful.



Very great service! I worked with Judy, she was very professional and she fixed the problem quickly. Thank you!!


United States

They have the best Customer Service in the Universe! Sarah, Olivia and Judy are simply great!!!


United States

Andre was very helpful and went above and beyond what was required of him. Excellent support!


Russian Federation

I had issues with my template, but Hanna fully helped me with all of them, I rated her 5 stars and also would like to say, that she is very polite and pleasant operator which I have ever seen. Good job Hanna, thank you !:)


United States

I have never in my life experienced such great service from a company. Hanna is amazing. I will be sure to recommend you to everyone. Makes me feel good about selecting your products.



United States

I had been working for hours and hours... approaching the final phase of the project... and pulling my hair out in an attempt to tweak one last design element. Thank goodness Jeff was available via chat in the wee small hours of the morning to help through it.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.