TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Alexandra V.

United States

I am very, very impressed with your support as well as your selection of products. The themes are easy to work with, but I did have a few questions about customization that were answered clearly and often within just a few minutes. Thanks to Vanessa, Daniel, Mary and Ammy for your help!

Sou

Canada

Hanna helped me to solve my problem patiently. She tried all her best to instruct me while solving the problem. She had great attention to all details. She was completely aware of customer's frustration when facing a problem and managed everything at her best. Thank you.

pasileybuta.com

Mario

United States

Great service provided by Alice and other agents who are clearly devoted to their clients. A+

Guadalupe

Spain

I talked to Jeff, and he fixed it all my issues, he was so nice and so effective. Definitely the customer service on this website is the best service I've ever seen, I really like how the take care of the customer. Ten stars over 5!!!

Mark

Spain

Amazing support here. Extremely impressed. Both Charlotte and Mia are true professionals. Speechless. Kudos to the girls! Airel

Stuart

United Kingdom

Great templates, have been using for years... but it is the support team that makes TemplateMonster the only place to buy templates! Great technical knowledge, always willing to help no matter how trivial and always fix any problem!

Guadalupe

Spain

Any problem you have, at any time, any inconvenience or misunderstanding, you can always count on TemplateMonster customer service. We have just good word to all the team. Simply amazing!!! Totally recommendable!!! They are able to solve any doubt you have!!! My rate 7 stars over 5

Adrian Koenraadt

Netherlands

Olivia was so kind to assist me. I just couldn't master the code in CSS, but she helped me through it. I never thought that creating a website was so fun. And that's because of the help I can get from TemplateMonster. It took me numerous days to search for the answer, and after all I just could have asked it to Olivia. Good service, patience, friendliness, kindness, happiness!!!

www.dagelijksvitaal.nl

Carlos Vicentes

Colombia

Thanks for excellent support in chat, and excellent templates, with standard designs for mobile web. Thanks.

Peter

Canada

The whole technical support team is there to help if you need their support! They are patient, professional and willing to help. Had an issue and Amina stayed with me in chat until it was fixed!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.