TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ryan Evans

United States

Absolutely great Customer Service and Support! I just had to share that even if you are a novice and venturing out on your own and trying to learn, their support is very kind and patient. Thanks very much. I'm a Happy Customer :)

www.moderntechnology.co

Bill

United States

I worked with Elina from technical support, and she was very patient and helped me get everything fixed with my template. She is very good and so patient with customers. She was a pleasure to deal with. Will likely purchase another theme from TemplateMonster.

www.fishingchips.com

Andy Paine

United Kingdom

Had a few small issues with the Cherry Framework but the technical support guys were brilliant and really helped me to fix things. Would highly recommend to anyone!

Marcel

Netherlands

Olivia helped me out great again today, thanks for the great support, the website is up and running!

www.marcelvossen.nl

Reza Mohammed

Australia

Hanna from the 24/7 support chat is so remarkable, patient, resourceful. She has fixed what other technicans could not fix. She was so professional dealing with a stressful customer like me. She deserves so much appreciation and the focus she has is outstanding. Great work. She has made me fall in love with TemplateMonster again, just for pure sheer service I received from her. Hanna you rock girl :) Regards, Reza

Maria Bander

Germany

I spoke to Jeff. He provided an absolutely great service and helped me a lot. I'm amazed. I purchased some templates from TemplateMonster and every single site is working properly. And once again: Thank you Jeff.

Salim

United Arab Emirates

I spoke with Sarah, she is very helpful. She helped me to solve everything. She is excellent . Thank you TemplateMonster.com for giving me the support of Sarah. Thank you very much Sarah.

Jennifer

Taiwan

Got my problem solved quickly. Excellent service. Thanks you Ryan!

Lodi

Saudi Arabia

They have a good themes. They will support you till you see that your theme is working as you wish. Special and very big thanks to Elina for the good customer service that she provided. I wish a good luck for her and all of you. Regards.

Jeannine

United States

I think this is my third template from TemplateMonster. I will not go anywhere else. The support is the best I have ever come across. Thank you Vicki, you were so professional and knowledgeable. You saved me so much time!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.