TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United Kingdom

Alice helped me with everything I was not able to resolve on my own. The customer care service is something great here. Keep up the great work guys!




A great thanks to Eva for assisting me through out my troubleshooting. She has provided assistance with patience, understanding and helped me with everything. Thank you Eva for your support, I hope to speak to you again very soon!



United States

I was assisted by Alice and she did an amazing job. She was polite, patient and helped me with my website. Thanks again Alice for the awesome support.


United States

Vanessa was a great help - quick and descriptive. She stayed with me through the chat to make sure I understood the steps and was able to resolve the issue.


United Kingdom

Excellent service, I really screwed up with installing the sample data on my template and I had been stuck for over 6hrs when I met chat support host Judy. She was really easy to work with and had the problem fixed within 30 minutes. Professional, courteous and all round excellent chat support host, I have encountered chat support on other platforms before but this is by far the best support I have ever received. Thanks again, Judy :)




Such a great service Everybody is so skillful and full of knowledge as well as willing to help you. I am very very impressed by the service... Great job everyone!


Aderito Magumane


I had some issues with my Template, but I had a quick help from Erica Saunders. Wonderful Support Team!



Good support team, they can fix technical bugs in short time. Very good communication, that's significant and made me save lot of time and concentrate on customization of my shop. I recommend.


David Gurary

United States

Elina was amazing! She went above and beyond to help resolving some images-related issues I've had with my WordPress template. She took her time and made it happen for me. Thank you so much!




Great job, Charlotte! You have been patient and diligent in helping to resolve the theme issue and come out with just the right solution for the problem. Please keep up the great work. You are an asset to Template Monster!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.