TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Mathew Guise

United States

Erica from the TemplateMonster Live Support Chat was extremely helpful. Helped me figure some things out with the template I purchased and even helped me with some CSS styling to help with the look of the template. Again very helpful.

Hans

United States

I had a few newbie questions about the theme I bought and Ammy knew immediately how to help me. I got some tips and custom CSS and within 20 minutes my problems were solved. So many times when I bought a theme from another vendors the support was a pain. This time you, Ammy, really made the difference. Thanks!!!

Mark Dangelo

United States

Hanna once again bailed me out of my own mistakes in editing the template. She save e hours of recovery time in less than 5 minutes. Great Support!

Nicola

Italy

Great support from the whole technical staff, Vanessa's help in particular was indispensable to solve an initially unexpected configuration of the template. Fast and efficient. Thank you!

Iris

United States

Thank you so much for all your help Harry! You were very patient and never rushed your services for me. Really appreciate it!!!

shopmaclube.com

Ademola

Nigeria

Emily is such a wonderful technical representative of TemplateMonster, you can know from her response that she loves what she's doing, and she enjoys it: helping customers! I'm a new customer, and you guys have given me a sufficient reason to stay with you!!! For quality service, quick response, and customer relationship I give you guys 100%.

kowafresh.com

Marc

Luxembourg

Thanks Charlotte for your patience and great support. You are awesome :-)

Thuy Tran

United States

Olivia was fantastic, she was quick to solve my issue. Excellent customer service.

Gilli Stern

Israel

Olivia was great! She took care of me with a lot of patience and warmth. She thought of all the aspects of the problem and provided me with the solution I needed. Thanks Olivia. You're awesome!

Keith

United States

Elina, was amazing. She was very insightful, skilled, patient and a great teacher. I would have been lost without her. Thank you for having support persons like Elina.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.