TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Lee Harrison

United Kingdom

Bought a VirtueMart template, and being new to Ecommerce had a few issues setting it up, however the customer service advisors were there to rescue me. Super helpful, and friendly and they know their stuff. Thanks to a very helpful advisor named Jeff my site was up and running in no time.

www.greydoguk.com

Quarrel

Netherlands

Margaret did a fantastic job, the service is amazing. They will keep on helping you even you already paid :) I will give them a 10/10 rating for service!

www.quarrel.nl

Fabio Catani

Italy

Amazing support, quick, efficient and professional. Plus it has been a pleasant experience chatting with Charlotte. Way to go guys.

Beata Gąsiorowska

Poland

Very good service. Solution in about 15 minutes. And before I was looking for 6 hours... and didn't find :) Thanks Mary. Take care.

Sarah-Jane

Australia

Elina is amazing!!!!!!! She spent a few hours straight with me fixing and helping me with my template!!! I highly recommend!!! I was very stressed as someone had hacked my site and she helped me fix it all - was calm, patient and taught me how to do things myself. Fantastic support!! Incredible :) Thank you again!

www.ladybella.com.au

Usman Yaseen

United Kingdom

The guys at TemplateMonster deserve enormous credit from sales to customer service specially George who was a prefect. I think user forget that a lot of work gets put into creating templates, and they are very good value for money. I believe TemplateMonster is worth every penny!

Gene Oberto

Sweden

Excellent support. Big thanks to George for a fast and professional handling of my situation. Glad to be part of the team!

Josh

United States

Lana was incredible. She was prompt and understood exactly what I needed! Top-notch support!

Thomas

Germany

Very nice support from Margarett. Four times the day. And finished all I want to do with her help. Great! Many thanks to her.

Nicole

Germany

The service was really perfect –fully recommended. Many thanks to technical support operator Ryan DeWitt.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.