TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Thank you Judy for your help. You gave me solutions without taking a long time. You adapt your answer regarding my issue. You take time to explain. You are efficient. Thank you very much! Superb support.



Ammy once again has completely fixed my issue. So skilled and so knowledgeable. I am so impressed with the quality of programming and service. Cheers! to Ammy another job well done!!!




7/24 customer support is very nice. Charlotte also very concerned and polite customer service representative.




Sarah is efficient technical assistant. She helped me to solve my problem in my site. Thank you Sarah! Great support! Camila.



United States

The instructions left out a key point about which files to upload for the theme, but Charlotte did a great job of clarifying and stayed on the line until the theme was successfully installed. Great service. Thanks!



Technical Support Team, Customer Care Team - well done! Thanks for putting efforts to solve the problem as soon as you can. Thank you, Mia Cox, Brian Waters, Liam Tornhill, Natalia Pashynska,


Dmitry Chernyy

United States

Emily helped me very fast and professionally. Technical assistants are always very kind and knowledgeable! Every problem was solved in a second! I am very grateful for help!


South Africa

I buy all my PrestaShop themes from TemplateMonster. I have have only good experiences so far, with the template design, with the staff at TemplateMonster and with their support. EXCELLENT!

Alvin Chia


Their customer service is good. They solve all your problems fast and efficiently.




One word - outstanding! This is why I always purchase from TemplateMonster. Quality products, quality support and delivers me a top notch presence on the web!!! Hassle free and easy!!! Thank you TemplateMonster. Judy was absolutely amazing. Not only did she assist me with technical issues, but she gave me instructions on how to configure my template just the way I wanted!!!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.