TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Bob Morgan

United States

Service is very good. Live chat has helped me with several challenges in a prompt and professional manner. The operators have never failed to solve my problem. You can't get better than 100%. Thanks.

James Traganis

Canada

Best service ever in IT Industry, thank you George from technical support, site looks awesome thanks to you. George took time to solve the issue and went above and beyond. Wow what a service, will always buy from TemplateMonster thanks to George. Dimitri Traganis Photography, National Geographic

www.dimitritraganis.com

Johan

Spain

Judy at technical support was really amazing. I was stuck with my new purchase and she took the time to solve my problem. I was impressed, thank you a lot !

Moahammad

United Arab Emirates

I used to contact many of templates' technical support teams, but like Ms. Olivia, I didn't see ever! She helped me step by step, she was patience, glad and motivated to do anything to support me and finish the requirements as they should be.. Thank you Olivia.

Chris

United States

The technician Judy was awesome. Answered my questions quickly and accurately. I can not say enough about how professional and knowledgeable Judy was. Great work and support!

Gregory Englhofer

Australia

I had a minor but important problem to fix on my website today and Hanna and Olivia were both very professional and helpful and fixed my problem. Good Job and Great Customer Support!

www.safeasbestos.com.au

Ricardo Rehder

Brazil

I had such a superb help from Hanna! Top notch support, as usual I have. You guys rock!

energygate.com.br

Emmanuel

United States

I had an issue with a specific function in my theme! The support was the best! My problem was fixed within a few moments. Thank you again for the support Emily!!

Patrick J. Monahan

United States

Sarah and her great team help me 24/7 with absolutely any issue I'm having. And I have plenty. To know that you can work any time and have 24/7 support like this is so critical to delivering good services to my customers in a timely manner. Thanks so much and never change!!!

mainstreetinsurancect.com

Raymond

Malaysia

Charlotte technical support representative who is very passionate with her job. She understands the true meaning of customer service. Keep up the good job. Great support.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.