TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Nicky Shearsby

United Kingdom

I spoke to Olivia about a little issue with my new template and she was very good and quick to help me get this issue resolved. It is great to know that chat support is available as it really helps when you are not a developer. Thank you Olivia



United States

Tonight I had the pleasure to work along technical support agent Judy. I am very satisfied with her assistance and I thank you guys for having such a professional staff Hurray!!!




Elina in technical support not only helped me with some issues I was having but she went above and beyond ensuring my template was functioning properly on all ends. I knew when I was finished talking to her that I was ready to go and was so relieved to have someone like her assist me. She was a pleasure dealing with and I would be happy to work with her again. I could not be more appreciative. Knowledgeable staff with great customer service goes far. Thanks Elina!

Rodrigo De la Peña


Sarah is the best, a lot of patience, proactive help and good mood. Great customer service!

Rich Klink

United States

I was having a real problem with my front page sliders and used the Live Chat - thankfully Vanessa was very patient and super fast. She had my site back up and running in lightning speed. Many thanks!




Excellent service! All my problems are solved and pages look great! Thank you Sarah for great help!



I had a slight problem with a setting of some values in the CSS files of the template. The wonderful Hanna from the customer service of TemplateMonster helped me out. Thank you really,


Joshua Gaskin

Trinidad And Tobago

Got really excellent support today from Sarah. My problem was resolved and she was very patient. Well done.



Hanna was amazing she helped me fix my website. Her help was so appreciated. Thanks you again Hanna! Fabulous support!




Excellent templates, very easy to use and very organized! The support is awesome! They solved all issues i had! Already bought more than ten templates and will ever buy with them!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.