TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


New Zealand

Hanna at technical support was amazing!! Very friendly & helpful! Worked hard to ensure that my problem was resolved even with my connection issues! Great Customer Support!



Alice was perfect. Support perfect - friendly and advice on errors occurring. Sure knows her job very well. I was impressed by the support. Regards to Mia and Harry also ;) Good Job guys.



This way of technical support is better than the oldschool: you don't have to call, wait, and leave your office. Just sign on chat and they solve your problem. I love it! :)




Charlotte who is a technical support representative did a great job in helping me solve my problem. Her knowledge about Magento is excellent. I appreciate her kindness and patience with all my questions. I will purchase here again and this is my 8th template I've bought.


United States

Charlotte, was amazing! She was patient and stayed working with me two days in a row, for about an hour each day. I have never had a better customer service experience in my life! Thank you!




TemplateMonster offers one of the best support services you can find. From pre-sale, after-sale, technical support, administrative support, always found really professional and skilled people. A big thanks to Vicki and Vincent, they solved my problem really fast and were always very patient. I'm completely satisfied.

Jack Kress

United States

The best technical support person I've ever encountered! Oliver White was quick to respond and went above and beyond the call of duty! Highly recommended and much appreciated.




Emily and the whole technical team is very professional, lots of patience and they are always professionals. You can trust and that you keep on buying from TemplateMonster, because of the 360 degree service they provide. Roberto. Spain.



Margarett Ortiz made my day, she is quick to answer and resourceful to find a solution. Thank you, excellent services.




I used the chat line and was connected to an operator Carey. She gave me clear instructions and made me feel valued by her continuous helping me. This is my first time working on a website, and if I decide to do anyone I will use this service provider again.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.