TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Oscar Alcalá

Panama

Olivia excellent support person, patient and very effective, I love these people for your quick responses. Thank you Olivia for great support.

Scott

United States

Mia was awesome! I was picking up my keyboard and tossing it against the wall, but Mia calmed me down, fixed my problem and made me laugh. Quick and thorough in her approach to customer service. Thanks Mia!

David

Spain

Judy is really fast and efficient technical assistance. Even today she helped me to solve my problem. Thank you very much! Fabulous service!

Rex

Netherlands

Very professional and helpful staff at TemplateMonster. After purchasing and installing of the template I struggled with some hidden settings and after contacting the helpdesk they could reproduce my questions in no time. Great company, great help, thanks!

Henar

Spain

The technical support is the best in this company. Specially, thanks to Charlotte. Thanks, thanks, thanks.

Sameer Waheed

Afghanistan

Staff has great communication skills and is very helpful!

Nerissa

Canada

Quick service. Representatives did exactly what they said they would. Resolved all of my issues in a very timely manner.

Luis

Colombia

First time using TemplateMonster, and discovered the customer service is excellent! Erica had a deep understanding of the products and was really kind while providing detailed and step by step solutions to my problem. Everything was solved almost after an hour and I'm very satisfied about all the process. Will buy from them again.

Rodrigo Batista de Oliveira

Brazil

Excellent theme. Professional and efficient technical support. I recommend them!

Diego Bayona

Australia

Thanks Emily. Always TemplateMonster Team is ready to give support and solve my problems. Thanks.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.