TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Stacy is awesome! She was very helpful and professional, and she solved all my issues perfectly. I like this support efficiency, It is the best I've ever experienced. Great support!


United States

Alice at technical support was great. She was very patient and polite. It took a while to resolve my problem but she didn't give up. Great customer service!


United States

The technical support is actually better than what you can expect. My most recent support was from a representative by the name of Vanessa, she was totally patient and supportive, went through hours of support as we all know as basic and easy as WordPress is its still a process that will take time and she definitely did her job. I appreciate the support and hope that it stays the same.


Ivan Marte

United States

Nicole did a great job. She was able to assist me with a very complicated problem I ran across. She was very good at providing instructions. I look forward to my next purchase!


United States

Template worked fine after a seamless installation. I tinkered with it and messed it up. I'm grateful for the timely and professional technical support I got. Thanks to you all.


Nancy Toemen


Great support system with the live chat! Judy helped me very well when I got problems installing the template and database dump. Thanks again Judy!

Tyler Galske

United States

Harry was the man! He helped me find a tutorial video that showed me exactly how to edit my template. He saved me time and money. Great support.


United States

I was so disheartened when I first downloaded the template. I was praying this wasn't a scam and I had just lost my money and along came Kate. I'm not an IT superstar and she literally walked me through every step. I'm so excited and I can't wait to get my site populated and my business underway.


Diego Marcel


Perfect service from Emily! Thank you so much. Every day I get in touch with TemplateMonster.com. I'm more passionate, you guys are the best, my congratulations!

Julio Aranda

United States

Great products and excellent technical support! Charlotte was warm and effective. She knew exactly how to resolve my issue with the installation. Thank you for saving my day!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.