TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ukeme

Nigeria

Carey is awesome, efficient and quick in getting things resolved.One more reason why I would stick to TemplateMonster.

Toby

United Kingdom

Great themes and the support is excellent. On-line chat with support is awesome!

Chris Barker

United Kingdom

Excellent, very efficient support. Erica was very friendly and professional.

Andre

New Zealand

Olivia was just awesome with her support. She guided me through every step of the way after I was having a few technical issues with installing the sample data. Olivia, you are the best! This is my 1st experience with TemplateMonster and it exceeded my expectations. Many thanks Olivia!

J.A. Gandón

Spain

Really fast and effective support. Even for issues about templates bought several years ago.

Kel

United States

We had a technical issue with the template and could not make a change to links, we tried everything before chatting and could not figure it out. Got on-line with Olivia and she was instant help with what we needed. Even went in and made sure everything was correct for us. I cannot tell you how much we appreciate all the help and friendliness. We will DEFINITELY get all of ours from now on at TemplateMonster. Thanks Olivia, all the work we had invested into it was saved by your expertise. We cannot thank you enough Kel

hwy559.com

Cris

Canada

Great Support from Vanessa, It's so nice to have this chat support. Great service and easily fixed my issues. Thanks Vanessa, you're the best!

monstercleaningservice.com

Llyr

United Kingdom

Great support from Venessa, I just love the instant professionalism and communication that I have received for you guys. Thats why I keep coming back for more.

Renee

United States

Lana was fabulous. She helped me so quickly. She definitely knows her stuff. It was great working with her on my site. Thanks so much for such superb support!

Diego Bayona

Australia

Great customer service. Wonderful support!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.