TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Kristie Russell

United States

I recently needed help with a few design issues and contacted online customer support. A gentleman by the name of Martin Clarke helped me through every single issue I was having and was absolutely amazing! Couldn't recommend him and Template Monster enough! Thanks again Martin!



Thank you very much, Charlotte. I will contact you again, you are one of the best support representatives in the world!


Tristan Wiener

United States

At first there were some issues, but after speaking with a very kind and helpful manager, they were all resolved. They provide amazing 24/7 customer support, so when there were issues last night at 2am, a representative was gladly willing to assist me.


United States

This company by far has the absolute best technical support I've ever used. I've purchased almost 10 themes from them, and anytime I have a question about it, they're extremely knowledgeable and know exactly how to solve any problem I have. Highly recommend that you purchase your themes from them.




The products are great but the service is even better. I have had fast response on my issue. I also received good solutions and fast action on them. Great service. For me that is just as important as the product.

Daniel Bustamante


I received the assistance from Alice and have to say she was very kind and professional. My problem got solved in just a few minutes. Thank you. Cheers from México.


Jori Husar

United States

Alice was absolutely amazing. She helped me hunting down my order number and was on spot with getting me the correct code I needed to finish my website. Like that 3 lines of PHP and it was all better, its nice working with a real person, located in the USA. Next time I am in NY she is getting a night on the town on me.


South Africa

I want to give a big shout out to the chat service support team and in particular to Eva that stuck with me and gave me world class service.Thank you for sorting out my problem.I really appreciate it and will recommend Template Monster to anyone considering buying a theme.Their support is really in another class.Thank you Eva and Template Monster.



United States

Elina and others on the team went above and beyond in helping us configure a powerful great looking theme for our new site. The technical support from TemplateMonster is easy to access, responsive, and very helpful. I'm actually very impressed; generally I don't expect much in the way of technical support from such sites, but the "live chat" option popped up in the template itself while I was having trouble, like a friend in the office who could tell I might benefit from some assistance. I work some crazy hours but someone was always available. I can't say enough about it - very helpful.




Customer service helped me to figure out the SEO issues, by pointing me to the correct tutorials. Service was polite and turnaround took only a few hours.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.