TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Mark

United Arab Emirates

Fantastic job Emily, thank you so much, you helped me a lot, you response so quick and easy , you've done a really good job, keep up the good work. Highly recommend this company!

Hugues

Switzerland

Emily was super quick to help (save) me! I'm a beginner with WordPress (advanced with Joomla!) and she saved my time. Great support services. Thank you very much from Switzerland. Hugues

Luyba

Russian Federation

Olivia is the best technical support operator. Thank you. Highly recommend this company and their products

mamavrn.ru

Raffeal

Switzerland

Judy helped me within 5 minutes - absolutely fantastic support and she's got a big knowledge. Really great! Thank you very much.

Tony Molinaro

United States

Just want to give a shout out to Olivia for a superb support session. She took the time to help me with my special request. Thank you for taking the time to help me. Tony

Alberto

Australia

The service from these guys are exceptional. I had help to have my single post pages with no sidebar and fullwidth. Took no longer than 20 minutes to sort. Would have taken me 2 days to learn. This is the type of service businesses like ours need. Regards

Andrew Downie

United Kingdom

Vanessa was a great help in advising on my inquiries altering the WordPress template I had purchased. I am new to WordPress themes and her advice has been astounding. Superb support.

David

Spain

I am always surprised about the quality and efficiency for the technical support team. I'm really lucky with you. Many thanks! Best regards to all of you.

Molly

Canada

Super helpful technical staff at TemplateMonster. Especially Margarett!

Steve Holloway

Australia

Mary served me with a problem I had installing template which by the way was my fault and nothing with template. Mary helped me through my issue and solved the problem with great patience and persistence. Great support team member Mary. Thank you!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.