TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Alistair

United Kingdom

Huge selection of products. Quality items. We all know that but the support I have just received is what really impresses me. Stacy has just taken the time to solve a problem that must have taken a lot of knowledge to fix.She even left me with the knowledge to fix the problem in future. Above and beyond! Thank you.

Sadiq Bello

Nigeria

I just got the most splendid service from Olivia in the Technical Support team and I might say, its really wonderful to have someone effectively resolve your problem over a chat despite the limitation of not seeing and talking. Truly wonderful!

www.deltaque.com

Deanne

United States

I use TemplateMonster Live Chat for any questions or issues that come up with my templates and they never fail to help me resolve them. They go out of their way to be sure that I have all the info I need and I feel they go above and beyond what is expected. Best customer service around! 5 Stars!

www.iasistech.com

Diego Marcel

Brazil

I am very happy and satisfied with the work of Emily, she was incredible, excellent patient and dedicated professional, TemplateMonster has the best support on the market.

www.sejaweb.ppg.br

Lauren

South Africa

Judy from technical support is absolutely fantastic! She helped me with my error fast and efficiently. Thank you Judy! Great support!

Giovanni Bellomo

Italy

Olivia, rocks! I've never experienced a support, like that. Problems are solved within minutes! Thank you very much for your help.

William Anthony

United States

Great product and excellent support staff!

Andres

United States

Alice was great, very effective and warm. Resolved my issues and instructed me on how to proceed.

nutrifast.net

Raymond

Netherlands

This is my third template from TemplateMonster, I needed a bit help with the fine-tuning. Wow what a support, truly unmatched. If you need some templates, buy them here you will not regret it! Thank you very much for your support guys!!!

www.alfaparfshop.nl

Tony Molinaro

United States

Great support system. I had the pleasure of working with Vanessa today. She explained exactly what I need to do to resolved my issue. Thanks again Vanessa you saved the day. Thank you Tony

www.kingmaino.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.