TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I have always been impressed with the quality of TemplateMonster themes and support. Olivia was very knowledgeable, helpful, and solved my problem right away. Thank you!




Emily made my day, she never stoped helping me, I gave up on my issue, but she did not. Great support. Thank you Emily




Emily made my day, she never stoped helping me, I gave up on my issue, but she did not. Great support. Thank you Emily



Hong Kong

I have a technical issues with lack of my knowledge, but Judy, she is smart and tried hard to find out the problem for me. Thank you for your earnest instructions and attentive observation of the problem. Thanks again Judy. Good Work.


United Arab Emirates

When we purchased the golf template we couldn't install the database for the sample files and Ammy helped us with it. She was very patient and did wonders to our website. She did an excellent customer service and now our website is up and running. Many thanks to her and if her boss can read this I recommend that you promote her or give her a raise because she deserves it. Thanks!


Dan Williams

United States

Elina was very patient and helpful. I was having trouble getting my template working. I thought I had followed all the proper steps, but my template was not showing up. I had even contacted my hosting provider to help, but they were not familiar with Joomla templates. After running through some troubleshooting, we realized I had not uploaded the SQL file to the right database! My site was up and running! My site would not have gotten up if it weren't for Elina.


United States

Awesome service. Got right to the issue and fixed it.



I have an issue with my template and I chatted with Charlotte and she was very professional and logged into my backoffice and solved everything quick and exactly as I wanted it to appear. She was truly helpful and solved my problems, and she knew what she was doing, very professional A+++, I will buy some modules here soon again! Recommend! Thanks again Charlotte!!!


Arnout Dekker


I had some problems with a template and used the chat support. Very friendly and very good assistance! We used about an hour to get through the problems and the she always stayed calm and asked "can I help you with something else?" Absolutely great. Thanks again Mia for the great help!


Phillip Trinh


Thank you Elina, you help got me out of the mess. Very polite and highly skilled in fixing my problems. Great support. Thank again.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.