TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Natalie Asplund

Canada

Elina was amazing! Thank you so much! I was having lots of problems with getting Google fonts to work on this theme and she helped me out a tonne! Premium support! Thanks so much Elina!

www.pawsforpeaceofmind.ca

Jonathan

United States

The Help Chat was very helpful. I was transferred to a technical specialist and they all were extremely knowledgeable. Out of everything we needed to do, only 1 or 2 steps did we have to figure out from our admin side on our own. Good service.

Drasko

Serbia

TemplateMonster help and support is genius, fast and well trained. They solve problems in a minutes. Stacy and Judy, thank you so much.

www.techsupport.rs

Jeff

Australia

I ran into a few hurdles with my template and jumped onto the support page where I was assisted by Stacy. She had excellent Joomla skills and was able to direct me to the exact files to edit and within minutes I had my site updated and perfect. Thanks Stacy, and thanks TemplateMonster for your excellent professional service!

calmbirthcanberra.com.au

Mohamed Shawky

United Arab Emirates

I'm glad to purchase this template for PrestaShop theme from TemplateMonster. Also I appreciated good support and helping system This is very good deal and support.

www.eventgift.org

Adam

Australia

Wow, probably the best on-line support I've experienced to date! Exactly what you want when you buy a WordPress template. Olivia, Kristy, Celine and others too all consistently helpful. I'll definitely be buying more templates from TemplateMonster in the future and will recommend them to others too. Every issue or problem I had when developing the site was answered or fixed - a raving fan :)

fdgplanners.com.au

Terrence Mills

United States

Got a first class job of technical assistance from Harry at TemplateMonster. Thanks for sticking with me till we got the problem closed out. Hope to work with you again.

www.yosdasportinggoods.com

lw

United States

Ryan DeWitt. He has been so helpful with all of my novice questions. Very patient, answering all of my questions, even providing step by step instructions when needed. My #1 priority in building a new Ecommerce site was customer service. I am very pleased with the great customer service.

Greg

United Kingdom

Fabulous customer services. The best I have eve experienced in fact.

William Castillo

Mexico

TemplateMonster support is the best, Margarett helped me out so fast and furious that I did not notice it, she did magic... Thank you Margarett & TemplateMonster!

autoparteslegazpi.com.mx

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.