TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Giulio

Italy

Vanessa is friendly and professional, problem solved!!! Top support!

Reza

Iran (islamic Republic Of)

I want to say that I am really appreciate smart and cute assistant of technical support team representative Vannesa Harvey who helped me to fix my slider issue on my website. Hope she will be successful in her job. Thank you Vannesa.

neizar.com

Samuel Rasmussen

Denmark

Super qualitative service, very happy with the support :)

recircle.nu

Andžej

Lithuania

Charlotte was an excellent technical support representative! She helped me with all my questions! :)

e-parduotuve.halk.lt

Diego Marcel

Brazil

I loved the support of Celine and Stacy! Professionals are great! TemplateMonster technical support is the best, I never had not solved problem! Congratulations to the supporters!

Alicia

Australia

Wonderful, fabulous, amazing. Can't thank you enough!!! The service I have received from the chat team has been above and beyond what I could have ever asked for. Every time I need something, the friendly staff - tonight it was Judy! - are wonderfully helpful and solve my issue quickly every time. I would have thrown this laptop through the window long ago if it wasn't for all of your help. I literally cannot thank you enough!!! :D

www.ticket2ride.com.au

Alex Pankov

United States

What can I say about TemplateMonster? I'm a customer since 2006. First of all, I want to share my personal experience about this company. An awesome technical support from a very knowledgeable team and great customer service as always. Alex Pankov - Chief Technical Officer. IPO Consulting Services.

www.iposervices.ru

Mirta Tatum

United States

Mary was great! She addressed all my issues and got me back on track to finishing my website. Thank you! Super support.

Chrissy

United States

Technical support just now was great, very helpful and to the point, thanks! Didn't waste any time.

Stefan

Germany

I'm absolutely impressed by the speed of your service and quality of your assistance. Any question I have regarding the template I purchased are treated very professionally, friendly, and fast. Thank you Olivia for your help resolving my last problem (rather a confusion) with the theme.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.