TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

James

United Kingdom

Was having real trouble getting the theme installed but these guys are brilliant, the live chat support really is A*, couldn't recommend enough!!!

Jesse

United States

Lana did a fantastic job! She solved everything I asked for and even more. I highly recommend this service!

Tiffany

United States

Charlotte was an excellent technical support guru! She went above and beyond to make sure that I had the technical answers that I needed! She is awesome!!! 5 stars!

Andy Hughes

United Kingdom

With some difficulty during the sample database import, Stacy at TemplateMonster soon sorted the problem out. Very knowledgeable and a great service. Thanks Team

www.19i.co.uk

John Valenti

Australia

I have purchased over 20 templates from TemplateMonster. The fantastic support is what keeps me coming back. You can always count on all the technical staff, especially on Olivia. Cheers John V.

Jay

United States

You just can't beat the live-chat customer service folks. Kate was able to answer all of my questions and then some at the drop of a hat. Highly recommended.

Ivan

United States

Thanks to Carey for the excellent service and support!

Saulo

United States

I needed help with my website. I got contact with Emily. She is the most patient technical support person that I ever seen. She was very helpful, patient and solved a lot of questions that I had without loosing her patience. I really appreciate. She is beyond 5 stars. Every person that works at technical support at TemplateMonster is great. Thanks.

Rolland

United States

From purchasing to technical assistance, the service and attention was exceptional. Vanessa was also very responsive and efficient in solving a very worrying issue. Thanks,

Brian

Malaysia

Great support from Olivia just now. Clear and concise and patient. Been a loyal customer to TemplateMonster for the past 4 years and will continue to do so!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.