TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

JFM Moonen


As for starting a website without programming skills this is great stuff. I wanted to share the fact that the support I've gotten from Erica was world class. I've done two chat sessions and both of them were surprisingly good. So, thank you, Erica, you helped me a lot today!


Simon Harris

United Kingdom

Today Erica assisted me with a problem in perfect fashion. It was complex and time consuming to work out what was happening in phpMyAdmin. Erica was patient and expert. Glenn is right. This is world class support, which is crucial when you need it. It is not worth risking buying templates anywhere else.


Jamie Hill

United Kingdom

Absolutely brilliant and saved me so much stress, I can't thank my support technician Elina enough for a really great service. I would definitely recommend Template Monster based just on the support they give. Great job, guys. Much appreciated.




Great support, we have bought a template and got other programmers to work on it. Although we made quite a lot of changes Erica from Template Monster fixed our problem in no time.



I am very pleased and satisfied with the after sales support I received from your team, especially from Vicki. She was very patient, resourceful and helpful. Because of this type of after sales support I will surely continue to use your services and refer others. Thanks.


United States

I looked through several WordPress and Joomla themes before settling on the TemplateMonster templates, these are the most elegant professional looking with very relevant business industry themes. Their Support team is also great, when I was able to connect to Celine, she was very knowledgeable and very quickly addressed all my technical questions and my site is up and running, looking like the demo. I will definitely recommend.

Kryštof Brůha

Czech Republic

A great help and professional problem solving! Perfect Support. Thanks to Alice. She helped me a lot today!


Scott Agostini

United States

Wow, all I can say is the best customer service I have ever had with a tech company! Elina gave me the best customer support I have received in a long time and really knew what she was doing and could help me fast!



United States

Perfect support…Got a great help and service from Charlotte, it's not the first time she helps me, and always tries to do the best for the client. She is the best! I'm very happy with support!


United Kingdom

It's really surprisingly helpful customer service - I'm not an experienced web designer or builder and needed to repeatedly ask for help from the online chat support. And every time I asked for help the team sorted the issues out patiently and thoroughly, without their help I would have been in deep water. So to all the support team, many thanks indeed!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.