TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Magento is a headache, but in my experience is the best way to do e-commerce, TemplateMonster technical support is the best, I've never had an unresolved problem.


United States

Excellent customer service, Harry was great with the technical support, we were really frustrate, but after chatting with technical support we are really able to work on that template, thank you so much for your service, I will definitely keep continue buying this templates.



United States

I encountered an unusual set of errors with my template after accidentally touching something in OpenCart and was unable to pinpoint the problem. Luckily the customer support here is second to none (thanks Harry!) and had everything fixed and me educated about the problem in under 10 minutes. The livechat operators are absolutely fantastic!



Excellent support from Hanna and all the team! Great templates! Thanks :)

Ahmet Yalcin


Great service counts more that the great templates. Thank you all for your sincere cooperation and serious help. Thank you George for all your tries and thank you Vanessa for the final touch. Great work.




Sarah and team are always available 24 hours a day with quick responses and solutions. Sarah really assisted us today, keep up the good work and thank you for your support team for always recommending and assisting with the solutions.


United States

Best in class service! I will only use TemplateMonster for all my templates!



Very well done, appreciated the excellent technical support I received from your staff! Definitely recommend.


Qassem Hamadeh


Kate there is no enough words that can say how much i appreciate your amazing help, even thanking you 1000000 times is not even close enough. you are the kindest and the sweetest person I've ever met in my life. God bless you and I wish you all the best in your life in everything you do and to get everything you wish for in life.


United States

As someone who has never created a website, I must say that the live chat was the only reason I was able to get my template loaded and ready to edit (that is my next step). I chatted with Mia who did an awesome job of being patient and walking me through the steps!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.